Vice President

About the role

Location: 50 Hudson Yards, New York, NY 10001

Duties

Design and implement enterprise-grade unified communications systems. Oversee migration strategies from on-premise unified communications platforms to cloud-based solutions, ensuring minimal disruption and optimal performance. Manage regional and global unified communications projects, including direct inward dialing (DID) porting, gateway upgrades, and E911 configuration across multiple geographies.

• Coordinate cross-functional engineering efforts and maintain detailed project schedules and contingency plans.
• Maintain and update audit documentation trackers, including access control, authentication standards, and system architecture diagrams.
• Ensure compliance with internal policies and external regulatory standards through structured documentation and procedural reviews.

• Participate in vendor recertification and escalation processes to ensure service quality and alignment with business needs.
• Serve as an escalation point for critical incidents and coordinate resolution efforts across time zones.
• Provide technical input for contact center infrastructure, including CRM integration, voice recording, and workforce management systems.

• Document and maintain capability matrices for unified communications systems, highlighting subject matter expert roles, training resources, and system categorization.
• Facilitate knowledge sharing across global teams through structured documentation and training portals.
• Analyze compatibility and replacement strategies for legacy systems in alignment with Webex modernization efforts.

Develop and document troubleshooting methodologies and integration workflows for third-party applications.

Qualifications

Bachelor's degree or foreign equivalent in Electrical and Electronic Engineering, Computer Science, or related field, and 60 months of experience in job offered or closely related role.

Requires five years of experience in the following: Cisco Unified Communications platforms including CUCM, Unity Connection, IM & Presence, and Expressway; Configuration and management of SIP trunks, SRST, CUBE, and voice gateways; VolP protocols including SIP, H.323, MGCP, RTP and SRTP; Video Conferencing Systems including Cisco Telepresence and Webex Room Kits; Design and Troubleshooting of QoS for voice and video traffic; Networking fundamentals including LAN/WAN, routing and switching, VLANs, ACLs, and NAT.

Conducting network readiness assessments for UC deployments; Securing UC environments using TLS, SRTP, certificates, and firewall traversal techniques; Monitoring and Troubleshooting tools including Cisco RTMT, and Wireshark; and Performing root cause analysis and optimizing UC system performance.

To apply, please click "Apply" on this webpage.

Pay and benefits

For New York, NY Only the salary range for this position is USD$195,000.00 - USD$215,000.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities.

We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.