Vice President, Business Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Business Operations - Corporate Technology Solutions

Overview

Corporate Technology Solutions Business Operations team is looking for a Vice President (VP) to lead a team of Site Reliability Engineers (SREs) and application operations support staff.

The Vice President is responsible for the strategy and execution of the teams, managing day to day platform availability, Tier 2 & 3 production support, CI/CD pipelines, customer support and integrations, platform automation, monitoring/alerting, system resiliency and scalability, and ITSM maturity.

The ideal candidate is a problem solver with a strong background in operations, application and infrastructure technologies, and design patterns who is curious to figure out how something works and how it can be improved through automation, AI-enabled tooling, improving availability, reducing manual toil, and continually refining our processes to be more efficient.

The Vice President will lead global teams that span support for a number of products within Financial Solutions, Franchise & Legal, Global Risk & Compliance, People & Capability, Marketing and Strategic Growth. These products provide services to both internal and external customers and increasingly include data and AI platforms that power decisioning and reporting across these functions.

Business Operations is leading the DevOps and AI-enabled operations transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members who are curious and with an appetite for change and pushing the boundaries of what can be done with automation and agentic tooling. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.

Responsibilities

• Hire, manage, and coach Site Reliability Engineers to deliver World Class Support for internally and externally used products
• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operations, and refinement
• Drive the automation agenda for the team - identifying high-toil, repetitive operational work and championing automation and AI-enabled tooling to eliminate it
• Support and help operate the data and AI/ML platforms that underpin internal reporting, decisioning, and back-office functions, ensuring the same reliability and operational rigor applied to traditional application platforms
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health
• Scale systems sustainably through mechanisms like automation and AI-assisted operations, and evolve systems by pushing for changes that improve reliability and velocity
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices
• Practice sustainable incident response and blameless postmortems
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover. Constantly improve processes - including through automation and AI-assisted diagnostics - to ensure full root cause analysis is occurring
• Work with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor others, including building the team's fluency in automation and AI-enabled operational tooling

Qualifications

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience
• Experience with databases (SQL and NoSQL), algorithms, data structures, scripting, pipeline management, and software design
• Knowledge of Java applications and middleware
• Experience supporting or operating data platforms and/or AI/ML systems (e.g., data pipelines, model serving, observability for AI-driven services) strongly preferred
• Demonstrated track record of driving automation to reduce manual toil and improve operational efficiency at scale
• Familiarity with applying AI-enabled tooling to operations - such as intelligent alerting, automated triage, or agentic remediation - is a plus
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
• Strong written and verbal communication skills to interact with our regional teams, customers and executive management
• We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed
• Interest in designing, analyzing and troubleshooting large-scale distributed systems
• We need team members with an appetite for change and pushing the boundaries of the way things have been done, particularly through automation and AI. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must
• Experience managing 3rd parties via SOWs
• Creating, tracking, and measuring people and service providers against metrics to measure performance & results

Additional information

We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay and benefits

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.

Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 02/03/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges

O'Fallon, Missouri: $200,000 - $330,000 USD