VIP Service Representative
- Location
- Remote (US)
- Listed
- 23 days ago
The Crown Is Yours
Create unforgettable experiences and strengthen the connection with our players. As a VIP Service Representative, you'll provide the best-in-class services to our most valuable customers and share the latest promotions and personalized offers. In this role, you'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our players and foster long-term loyalty.
What You'll Do
- Build strong, authentic, and trusted player relationships while identifying opportunities to elevate the customer experience.
- Participate in customer events to elevate our brand and increase customer engagement.
- Effectively distribute an allotted promotional budget amongst our VIP players.
- Proactively champion best-in-class customer experiences.
- Execute against all VIP policies and guidelines, including responsible gaming policies.
What You'll Bring
- Bachelor's degree in a related field or relevant experience.
- At least 1 year of experience in a sales or account management role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Ability to analyze data and trends to make quick and confident decisions.
- Willingness to travel and work nights and weekends.
- Must be able to obtain and maintain required State Gaming License.
About DraftKings
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 64,000.00 USD - 80,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
An employer who violates this law shall be subject to criminal penalties and civil liability.
From DraftKings's careers page, first listed on Rolev.ai on October 18, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this VIP Service Representative role at DraftKings, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
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1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the VIP Service Representative job at DraftKings located?
Yes, this VIP Service Representative opening at DraftKings is listed as Remote (US). Always check DraftKings's application page for specific state eligibility or relocation policies.
How do I apply for the VIP Service Representative position at DraftKings?
This listing links directly to DraftKings's Workday application page. You can apply directly on DraftKings's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.