Virtual sales/Omnichannel associate

About the role

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

• The Retail Division at MICHAEL KORS is a continuously growing network of more than 30 Outlets, 80 Lifestyle stores, 100 Concessions/Shop in Shops in 21 European Countries. Our EMEA Retail team is passionate, driven, multicultural and has a wonderful international spirit.

Who You Are

• Our Virtual Sales/Omnichannel Associates are reliable, empowered individuals, capable of multi-tasking in a fast-paced environment.
• You are an effective communicator that delivers an elevated customer experience.
• Keen to collaborate, you are a team player with a positive attitude towards challenges.
• You feel comfortable in digital contact with customer.

What You'll Do

• Achieve virtual sales results through elevated customer engagement
• Build and maintain repeat clientele by inspiring customers with developing continually your knowledge of current trends and styling techniques
• Drive virtual sales results by utilizing clientele app and all available tools and technology
• Perform operational tasks with excellence
• Assure entire meaningful virtual customer experience including post-purchase processes: preparing product for sending, packing, etc
• Demonstrate flexibility and desire for individual growth in a fast-paced store environment
• Collaborate with management to create innovative ways to maximize personal sales results

You'll Need to Have

• Confidence in delivering exceptional virtual customer experience
• Ability to resolve all client problems quickly and effectively, ensuring client satisfaction
• Excellent organizational and communication skills with attention of detail and accuracy
• Understanding of virtual sales targets and expectations
• Comfortable with working on the phone and with WhatsApp
• Creativity and skills to create digital content to share with customers
• Able to work under pressure and to thrive in a fast-paced, challenging environment
• Able to work on different tasks easily - multi-tasking
• English Language

We'd Love to See

• Vibrant and motivated with the ability to engage, a true brand ambassador
• Ability to sell with a passion for styling and love for fashion
• Interested in self-development and in growing your career within Capri Holdings (Versace, Jimmy Choo, MICHAEL KORS)
• Technologically savvy individual with entrepreneurial spirit
• Local language

What We offer

• Competitive compensation package
• Employee discount across Jimmy Choo and Michael Kors
• Clothing allotment
• Employee Wellbeing programme

I feel really lucky to be surrounded by such a great team. I'm not only grateful that they've helped me achieve my goals, but also that I can give them a place where they can achieve theirs.

• MICHAEL KORS -

*We are an Equal Opportunity Employer M/D/F/V

• The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

• In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range.
• The range for this position will vary based on role requirements, skill set, and years of experience.
• Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range

0,00 - 0,00 EUR