Virtual Teller

About the role

At Wings, our mission is to create value for our members and deepen community relationships. That commitment does not stop at the branch door, it shows up wherever our members need us.

As a Virtual Teller, you will deliver real-time, face-to-face service through our interactive teller technology in our fast-paced, tech-enabled environment at our corporate campus in Apple Valley, MN.

Hours

Monday - Friday 10:30am - 7:00pm + every other Saturday 9:00am - 1:15pm

When members press the support button at the ATM, you are the person they see and trust. You will assist with transactions, resolve questions, and create meaningful interactions.

This role blends traditional teller expertise with modern service delivery. It is ideal for someone who:

• Thrives in member-facing roles
• Is confident with technology
• Can stay calm and focused in a high-volume environment
• Takes pride in accuracy and service excellence

If you enjoy connecting with people and want to be part of the evolution of community banking, this is an opportunity to grow with us.

Essential Functions

• Deliver quality service through multiple channels, process transaction requests, provide rate information, and handle account inquiries.
• Enhance member experience by providing exceptional, professional and consistent service using Personal Teller Machine technology.
• Identify members' financial needs and cross-sell appropriate products and services.
• Accurately process transactions, recognizing red flags regarding fraud and scams.
• Convey professional image at all times by being respectful, courteous and considerate of members and co-workers through verbal and non-verbal communication.
• Regularly participate in continued training, which may include self-study courses and mandatory training programs sponsored by applicable banking regulatory agencies.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. required
• Some college experience preferred
• 6+ months Equivalent combination of training, education, and sales experience acceptable preferred
• 6+ months Previous cash handling and credit union or banking experience helpful preferred

Technical or Specialized Knowledge/Skills

• Working knowledge of computer software (Windows, Microsoft Office)
• Awareness of competition
• Excellent verbal and non-verbal communication skills, well-organized, accurate, and detail-oriented
• Positive, enthusiastic attitude, exceptional interpersonal skills, professional appearance
• Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining quality of service
• Effective team player through cooperation, flexibility, and dependability
• Member Focused: Proven ability to build strong customer/member relationships and deliver customer/member-centric solutions
• Collaborates: Known for building partnerships and working collaboratively with others to meet shared objectives
• Action Oriented: Proven track record of taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Situational Adaptability: Ability to adapt approach and demeanor in real time to match the shifting demands of different situations

Certifications Required

• Bondable required

Pay Range

$20.50 per Hour (S10) + 3% annual target bonus

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

Benefits

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

• We anticipate this position to close on xx/xx/xxxx. Please submit your application at your earliest convenience to be considered.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.