Visitor Management Representative (PBX/Switchboard Department)
- Location
- United States · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Education
- High school diploma or equivalent
- Listed
- Today
Skills & highlights for this role
- customer service
- visitor management
- security awareness
- communication
Also useful
- PBX/switchboard operation
- wayfinding
- de-escalation
About the role
Visitor Management Representative (PBX/Switchboard)
First & Second Shifts Available
Be the First Friendly Face That Makes a Difference at Baptist Health!
Are you passionate about helping others and creating a welcoming, safe environment?:
Baptist Health is looking for a Visitor Management Representative to join our team! In this important role, you'll be the first point of contact for patients, families, and visitors, providing exceptional customer service while helping maintain a safe and secure hospital environment. If you're friendly, dependable, detail-oriented, and enjoy making a positive impact every day, we encourage you to apply and become part of a team that truly makes a difference!
About the role
- Welcome all patients, visitors, vendors, contractors, and guests in a professional, courteous, and compassionate manner.
- Provide excellent customer service while maintaining security awareness
- Answer questions and provide directions throughout the hospital
- Assist visitors with wayfinding and general hospital information.
- Resolve routine visitor concerns and refer complex issues to Security or department leadership.
- Maintain a calm, respectful and service-oriented environment for all visitors.
- Enforce hospital visitation policies in regard to patient units as well as the facility.
- Verify visitor authorization for restricted nursing units.
- Deny entry when visitors fail to meet established security or visitation requirements.
- Identify and report suspicious activity to Security immediately
- Assist with after-hours visitor access procedures
- Coordinate with Security regarding visitor issues requiring intervention.
- Communicate effectively with nursing units regarding visitation requests
- Maintain positive working relationships with Patient Access, Nursing, Administrative personnel, and any other department.
Job Requirements
- High School Diploma or Equivalent
- One-Year related experience
Benefits
- Health, Vision, Dental and Pet Insurance
- Tuition Reimbursement up to $6,000 annually
- Company paid Maternity and Paternity Leave
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
- Retirement with Company Match
- Identity Theft Protection
- 5 days of Paid Time Off available upon hire 1568
- If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
- Baptist Health is an Equal Employment Opportunity employer.
From BHS's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Visitor Management Representative (PBX/Switchboard Department) role at BHS, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Visitor Management Representative (PBX/Switchboard Department) job at BHS located?
This Visitor Management Representative (PBX/Switchboard Department) position at BHS is located in United States (On-site). Always check BHS's application page for specific state eligibility or relocation policies.
What qualifications are required for Visitor Management Representative (PBX/Switchboard Department) at BHS?
For the Visitor Management Representative (PBX/Switchboard Department) role, BHS highlights 1+ year of relevant experience; a high school diploma or equivalent; experience with customer service, visitor management, security awareness, communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Visitor Management Representative (PBX/Switchboard Department) position at BHS?
This listing links directly to BHS's Workday application page. You can apply directly on BHS's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.