Volunteer Services Coordinator

Job Summary

Coordinate all aspects of a volunteer program for assigned Corewell Health entity including recuitment, selection, onboarding, placement, compliance/data collection, and utilization of volunteers ensuring that placements are appropriately focused on enhancing the experience of our patients, staff and visitors. Lead hospital orientations and collaborate with departments for smooth volunteer integration.

Develop and monitor schedules, resolve conflicts, and ensure coverage. Conduct volunteer rounding to assess satisfaction and address barriers. Support recruitment through outreach, events, and partnerships, while promoting service value and exploring new program opportunities.

Essential Functions

• Manage volunteer applications and onboarding. Review and respond to incoming volunteer applications in a timely and professional manner. Conduct structured interviews to assess candidate suitability, interests, and alignment with organizational values. Ensure all onboarding requirements are met, including background checks, health screenings, training modules, and documentation compliance. Maintain accurate records of volunteer onboarding progress and follow up as needed to ensure readiness for placement.
• Facilitate hospital orientation through staff transition. Lead comprehensive hospital orientation sessions to familiarize new volunteers with policies, procedures, safety protocols, and departmental expectations. Coordinate with department heads and volunteer leaders to ensure a seamless handoff and integration into assigned roles. Monitor initial volunteer engagement to confirm successful acclimation and address any early concerns or questions.
• Coordinate and monitor volunteer schedules. Develop and maintain detailed volunteer schedules across all hospital units, ensuring adequate coverage and alignment with operational needs. Conduct periodic reviews of scheduling data to identify gaps, trends, or areas requiring additional support. Communicate regularly with volunteers and unit leaders to confirm availability, resolve conflicts, and optimize scheduling efficiency.
• Conduct volunteer rounding and barrier assessment. Routinely engage with volunteers during active shifts to assess satisfaction, role clarity, and any challenges encountered. Document and escalate any identified barriers-such as workflow issues, interpersonal conflicts, or resource limitations-to appropriate stakeholders. Provide coaching, support, or adjustments to improve volunteer experience and retention.
• Support volunteer recruitment initiatives. Actively participate in recruitment events, community outreach programs, and promotional campaigns to attract new volunteers. Collaborate with marketing and public relations teams to develop materials and messaging that highlight the value of volunteer service. Build relationships with local schools, universities, and civic organizations to expand the volunteer pipeline.

Qualifications

• High School Diploma or equivalent
• 2 years of relevant experience volunteer oversight, health care setting, recruiting, training, coordinating, recognizing volunteers, volunteer & volunteer leader in a health care environment, or demonstrated leadership ability,

Preferred

• Associate's Degree Business, HR, hospitality, customer service, social services, behavioral sciences, or related field

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

Site

• Zeeland Hospital - 8333 Felch - Zeeland
• Department Name
• Volunteers - Zeeland Hosp
• Employment Type
• Part time
• Shift
• Day (United States of America)
• Weekly Scheduled Hours
• 20
• Hours of Work

8:00 a.m. - 4:30 p.m.

• Days Worked
• Monday -Friday
• Weekend Frequency
• N/A

Current Corewell Health Team Members

Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.