VP, Client Service (MarTech)

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role & Responsabilities

• Own and grow a portfolio of strategic healthcare client accounts, with accountability for revenue growth, executive relationships, delivery success, and overall client satisfaction.
• Develop and execute multi-year account growth strategies, identifying opportunities to expand digital transformation, marketing technology, and experience-related services.
• Partner with Business Development to identify new opportunities, expand existing relationships, and align client needs with Bounteous' consulting, technology, and AI capabilities.
• Serve as a trusted advisor to C-suite executives and other senior stakeholders, helping clients navigate business transformation, marketing technology, and digital innovation initiatives.
• Lead executive business reviews and strategic account planning to ensure alignment between client priorities, Bounteous leadership, and delivery teams.
• Oversee commercial and operational performance, including pipeline development, revenue forecasting, financial performance, margin management, risk mitigation, and contract negotiations.
• Collaborate with consulting, engineering, delivery, and technology teams to develop solutions, scope engagements, prepare statements of work, and execute enterprise transformation programs.
• Work with clients and technology partners to identify opportunities involving digital experience, marketing strategy, and platforms such as Adobe and Salesforce.
• Build and maintain strategic relationships with technology partners and alliances to support client growth and transformation opportunities.
• Lead and mentor cross-functional teams while maintaining executive-level client engagement and accountability for commercial outcomes.

Preferred Qualifications

• 14+ years of experience in technology consulting, digital transformation, professional services, or strategic client account leadership, preferably within healthcare.
• 10+ years of experience leading technology-enabled business transformation initiatives, including digital modernization, marketing technology, and enterprise transformation programs.
• Demonstrated success managing and growing strategic enterprise client accounts, with direct accountability for revenue growth, executive relationships, and commercial performance.
• Strong understanding of healthcare industry dynamics, preferably with experience supporting healthcare providers, health systems, or other large healthcare organizations.
• Experience developing and expanding client relationships through marketing technology, digital experience, customer engagement, and business transformation services.
• Experience working with enterprise marketing and experience platforms such as Adobe Experience Cloud, Salesforce, and related marketing technology solutions.
• Established relationships with senior business, marketing, digital, and technology executives, including CMOs, CIOs, CTOs, and other C-suite stakeholders.
• Experience collaborating with technology partners and strategic alliances to develop client solutions and expand business opportunities.
• Proven ability to identify growth opportunities, develop account strategies, lead complex sales pursuits, and negotiate enterprise consulting and technology services agreements.
• Understanding of AI-enabled marketing, personalization, customer data platforms, marketing automation, and digital experience transformation.
• Experience overseeing complex, cross-functional technology initiatives involving consulting, engineering, digital experience, data, and delivery teams.
• Strong commercial and financial management skills, including revenue forecasting, pipeline development, profitability, and margin management.
• Excellent executive communication, relationship management, negotiation, and presentation skills.
• Bachelor's degree or equivalent professional consulting experience.

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