VP, Delivery

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities

• Develop and execute the delivery strategy for the business unit in North America, to achieve Bountoeus' business and technology objectives
• Oversee end-to-end delivery of digital products, platforms, applications, and customer-facing services, from planning through launch and continuous improvement, leading on-time, on-budget delivery across the portfolio with high client and team satisfaction
• Set delivery models, standards, and performance expectations across all digital initiatives, continuously optimizing the delivery model (Agile, Scrum, DevOps, Lean, product-led, or hybrid) to standardize process while preserving flexibility across client and technology environments
• Establish and continuously improve technical delivery and governance standards, covering architecture feasibility, integration and data dependencies, environment and release readiness, performance, scalability, production supportability, security, and operational readiness, so PMs can manage risk end-to-end and initiatives meet requirements
• Integrate AI and intelligent automation into the lifecycle (development, testing, deployment, delivery management), evaluate emerging technologies, tools, and processes that improve delivery speed, quality, and scalability
• Establish delivery KPIs covering speed, predictability, quality, productivity, cost, and business value, and monitor performance across the portfolio
• Oversee programs across all Bounteous capabilities, including platform implementations (such as Adobe and Salesforce), AI enablement and maturity programs, commerce and loyalty platforms, customer data and analytics projects, point-of-sale and in-store integrations, and multi-site rollouts
• Build, lead, and motivate a high-performing delivery organization, fostering accountability to client satisfaction among all team members
• Manage direct reports and larger delivery team: project oversight, performance management, goal setting, career pathing, and conflict resolutionin a mature, productive, and positive manner
• Partner with India-based delivery leadership to operate one delivery model with shared standards across regions
• Raise the technical fluency of the delivery organization so leaders can hold their own in solution and estimation conversations
• Coach and mentor team members, and foster a collaborative environment across delivery teams
• Communicate effectively across audiences, from engineers to client executives
• Serve as the executive escalation point for major accounts, leading recovery plans where programs need intervention
• Ensure estimates are technically grounded, reflecting what the work requires
• Ability to understand a complex technical problem and drive toward a solution by building consensus within the team
• Partner with Client Partners and Business Development to scope, size, and solution new opportunities
• Own statement of work review, change request governance, and contract and delivery risk
• Proactively identify execution risks, bottlenecks, dependencies, and capacity constraints before they become escalations
• Own delivery economics, including margin performance against estimate and forecast accuracy
• Own achievement of Client Satisfaction (CSAT) metrics for Delivery-led accounts (accounts for which no Client Partner is assigned)
• Own net revenue retention (NRR) for Delivery-led accounts
• Develop domain expertise in our clients' business space to drive results
• Manage staffing decisions, utilization, bench, and capacity planning across the portfolio, with the support of a direct report Resource Manager
• Partner with Resource Management and Talent Acquisition to convert delivery demand into fulfilled roles, and set the bar for who is placed on what
• Leverage current project and resource management systems to make data-driven decisions and provide reporting as needed

Preferred Qualifications

• BS/BA in a relevant program, or equivalent work experience; advanced degree a plus
• 12+ years of progressive experience in digital delivery, technology, product, or program management
• Significant experience leading complex digital products, platforms, programs, or transformation initiatives
• Several years of experience working as a consultant or in an agency environment
• Proven track record across a hybrid model spanning agency or consultancy work, product engineering, and enterprise platform implementation
• Experience scaling delivery organizations and owning delivery across a large portfolio of concurrent programs
• Experience delivering large, complex digital programs (multi-million dollar, multi-year)
• Strong knowledge of Agile, Scrum, DevOps, Lean, product management, and cloud platforms (AWS, Azure, or GCP)
• Demonstrated experience with AI, automation, and technology-enabled operational improvement
• Familiarity with the marketing and experience technology ecosystem (Adobe Experience Cloud, Salesforce, customer data and analytics platforms, and commerce and loyalty systems)
• Exposure to consumer and retail technology ecosystems, including omni-channel platforms and point-of-sale systems, a plus
• Experience managing distributed and global teams
• In-depth understanding of the digital development process and technologies
• Experience with Confluence / JIRA or equivalent tools for software development
• Strong executive communication, stakeholder management, problem-solving, and organizational leadership capability
• CSM, PMP, SAFe, or cloud certifications are a plus
• Some travel may be required

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