Warehouse Associate - Order Fulfillment

Role and Responsibilities

Returns

• Processing Returns: Handle customer returns and exchanges.
• Assessing Condition: Inspect returned items for defects and ensure they meet return criteria.
• Coordination: Facilitate exchanges, or repairs by coordinating with other departments.
• Record Keeping: Maintain accurate records of returns, including reasons for return and customer information.
• Customer Service: Provide helpful and efficient customer service, addressing inquiries and resolving issues related to returns.
• Policy Adherence: Ensure all return processes adhere to company policies and procedures.
• Inventory Management: Update inventory records to reflect returned items.
• Resolving Product Disposition: Resolve the disposition of returned products.
• RMA Management: Manage the return merchandise authorization (RMA) process, including issuing RMAs, inspecting merchandise, and sorting returned items.
• Customer Follow-Up: Follow up with customers regarding their returns.

Inventory

• Receiving and Processing Inventory Receiving and unpacking incoming shipments.
• Verifying shipments against purchase orders.
• Entering received items into inventory management software.
• Inventory Management and Control: Maintaining accurate records of inventory levels, stock movements, and discrepancies.
• Performing regular inventory audits to ensure accuracy.
• Identifying and resolving inventory discrepancies.
• Stock Management and Organization: Ensuring a clean and organized inventory storage area.
• Assisting with stocking shelves or moving inventory.
• Data Entry and Reporting: Maintaining accurate records of inventory transactions.
• Customer Service and Communication: Assisting clients with inventory counts and inventory verification
• Answering customer inquiries and complaints related to inventory.

Other Duties

• Assisting with other duties as assigned.
• Packing and shipping items.
• Picking inventory for orders as needed

Desired Qualifications

• Excellent math and analytical skills
• Attention to detail
• Computer skills (familiar with excel)
• Ability to stand and walk for long periods of time
• Ability to carry 50-75lbs
• Previous experience in Inventory or Returns
• Problem Solving skills
• Knowledge of inventory management principles and best practices
• Ability to work individually and in a team setting.
• Flexibility to work weekends

Additional information

This position has a base compensation package offered at $20.00p/hr. commensurate with education and background experience.

Keywords: #Shipping, #Warehouse, #eCommerce, #returns