Warehouse Manager

Summary

The Warehouse Manager provides critical leadership to ensure the high-volume facility functions with maximum efficiency, safety, and strict compliance with state regulatory standards. Reporting directly to the Director of Warehouse Operations, this role requires a hybrid leader who balances inventory data control and team leadership with hands-on technical equipment processing.

The primary responsibilities of this position include but are not limited to oversight of and participation in cleaning, refurbishing, repairing, testing, assembling, disassembling, and moving Video Gaming Terminals (VGT), Redemption Terminals (RT), Amusement Equipment, and Automated Teller Machines (ATM). Additionally, the Warehouse Supervisor will assume Warehouse Manager duties when the Manager is unavailable.

Duties and Responsibilities

Technical Operations & Refurbishment

• Manage asset preparation: Oversee and direct VGT, Amusement equipment, ATM, and redemption machine cleaning, refurbishment, repair, testing, and final preparation for shipment and field deployment
• Optimize hardware reclamation: Oversee the disassembly of obsolete and/or damaged equipment, ensuring removed parts are cleaned, tested, and inventoried for future use

Regulatory Compliance & Governance

• Enforce IGB transport compliance: Serve as the accountable authority for Request to Transport (RTT) policies; verify serial numbers and IGB assigned numbers match paperwork precisely
• Audit compliance workflows: Guarantee all RTT paperwork is scanned, recorded, and successfully transmitted to the Compliance department
• Standardized technical tracking: Establish quality controls for preparing and affixing serial labels, quality assurance checklists, and software tracking labels onto VGTs

Systems & Inventory Strategy

• Govern data integrity: Oversee team utilization of Salesforce to ensure VGT status, configuration changes, and physical locations are accurately recorded
• Lead asset tracking: Design, schedule, and lead comprehensive inventory audits of all VGT assets within the facility
• Strategize product placement: Assess VGT appearance, condition, and history, collaborating directly with the Customer Experience team to ensure assets are optimally paired with gaming locations

Logistics, Safety & Facility Leadership

• Direct freight workflows: Oversee and optimize the workflow for loading and unloading machines, equipment, and parts from transport vehicles
• Maintain facility standards: Accountable for warehouse organization, safety protocols, and cleanliness, ensuring the facility meets corporate and OSHA standards
• Manage fleet machinery: Ensure warehouse staff are trained and certified to operate Forklifts, hand trucks, pallet jacks, and other labor-saving equipment
• Execute operational support: Perform other high-level duties as required to support fluctuating business needs

Qualifications

Education

• High School Diploma or GED required
• College Degree in Supply Chain, Logistics, or Business preferred

Experience & Licensing

• Minimum of 4 years of experience in a fast-paced warehouse or technical asset environment
• Minimum of 2 years of direct supervisory or team leadership experience
• Previous experience in warehouse management and logistics desired
• Previous experience servicing VGTs, RTs, Amusements, or ATMs desired
• Minimum of 21 years of age
• Ability to obtain and maintain an Illinois Gaming Board Terminal Handler's License
• Valid Driver's License with a clean record

Skills & Competencies

• Strong organizational, problem-solving, and analytical skills to manage priorities and workflow
• Ability to understand and follow written and verbal instructions
• Proficient with basic PC skills; Salesforce experience preferred
• High accuracy in asset tracking, serial verification, and compliance paperwork

Physical Demands

• Frequently moves around the warehouse floor to audit inventory and oversee workflows.
• Regularly uses hands for hardware inspections and computer data entry.
• Lifts up to 50 lbs.; coordinates machinery or team lifts for heavy VGTs/ATMs.
• Requires sharp close and distance vision to verify compliance labels and serial numbers.

Work Environment

• Split between a standard office desk and active warehouse loading bays.
• Enforces facility safety compliance around moving mechanical parts and forklifts.
• Oversees areas using standard electronics cleaning solvents; ensure proper PPE use.
• Typically, moderate (forklifts, tools, and equipment testing).

#AEGAMING

Base Pay Range

$70,000-$79,000 per year

This range represents the low and high end of the anticipated base salary range for this position. The base salary will depend on a number of factors such as: qualifications, experience level, and skillset.

Voluntary full-time employment benefits include medical, dental, and vision; life, AD&D, critical illness, and hospital insurance; short and long-term disability; identity/legal protection; as well as access to FSA and HSA accounts. Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans. Our Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief.