Warehouse Manager - Night Shift

Why This Role Matters

The Warehouse Manager - Night Shift is the operational backbone of the Laurel warehouse after hours. Every fill rate, every accurate outbound order, every clean handoff to the day team traces back to how well this operation runs - and how well this leader leads it.

This is not a floor supervisor role with a bigger title. This is the role responsible for running a warehouse operation - shipping, receiving, inventory control, and team execution - that holds up when volume spikes, staffing is tight, and the margin for error is zero. The day shift inherits what you build. You set the standard, develop the team, and own the outcomes, not just on the easy nights, but on the hard ones.

When the night shift executes cleanly, every other function executes better. Drivers leave on time. Orders are right. Customers get what they ordered. That starts here.

How This Role Connects to Our Compass

• We Keep Our Promises: You own shift outcomes. If something is off - inventory gap, late shipment, unsafe condition - you address it before it becomes someone else's problem. The night shift does not slow down because leadership is not watching.
• We Stay Hungry: You are always asking what could be faster, cleaner, or more reliable. You surface patterns, not just incidents, and push for root cause over quick fixes.
• We Grow Together: Your team grows because you invest in it. You develop your Warehouse Lead as a successor, not a helper. Cross-shift consistency is part of your ownership.
• We Own It: You hold yourself accountable first. You do not manage through excuses. When a process fails, you redesign it - you do not blame the people running it.
• We Go Above & Beyond: You anticipate before the ask. The day shift inherits a clean, accurate, ready operation. Nothing is left unresolved for someone else to untangle.
• Key Outcomes
• Organized by what matters, not just what you do.

Warehouse Operations & Daily Execution

• Own nightly warehouse operations - shipping, receiving, inventory control, wire management, and truck logistics
• Maintain operational flow across all inbound and outbound functions so work keeps moving without stalls or rework
• Set and enforce accuracy and pace standards for the warehouse team each shift
• Coordinate with dispatch, counter sales, and purchasing when time-sensitive exceptions arise
• Ensure will-call orders are staged and ready before customers arrive

Team Leadership & Development

• Select, onboard, and develop warehouse staff - including Warehouse Leads - so the team executes without depending on heroics
• Coach, counsel, and hold team members accountable through direct, consistent feedback - not just documentation
• Delegate clearly, follow up on completion, and build a crew that holds itself to a standard
• Escalate performance or conduct concerns to the Branch Manager promptly and without delay
• Develop your Warehouse Lead as a capable successor, not just an extra set of hands
• Maintain familiarity with Central Maryland delivery routes and ensure driver and routing coordination functions smoothly

Inventory Integrity

• Own inventory accuracy - cycle counts, physical inventory, bin location maintenance, and discrepancy resolution
• Treat inventory discrepancies as signals requiring root cause investigation, not isolated incidents to close out
• Ensure all inbound freight is received accurately, exceptions are documented, and overages, shortages, or damages are resolved before entering inventory
• Flag recurring discrepancy patterns to Branch Manager for systemic review

Outbound Fulfillment & Shipping

• Ensure outbound orders leave clean - right product, right quantity, complete and accurate documentation
• Verify shipping documentation is complete on every outbound shipment
• Prioritize time-critical and priority-flagged orders with urgency and direct communication to affected teams

Equipment, Facility & Safety

• Maintain safe, organized warehouse operations - aisles clear, equipment functional, hazards addressed before they become incidents
• Oversee pre-shift equipment inspections and ensure maintenance needs are reported and resolved proactively
• Operate and ensure team compliance with forklift, pallet jack, and reach truck certification requirements
• Serve as the primary accountability layer for warehouse safety compliance - model it, enforce it, and never treat it as a formality

Process Improvement & Cross-Shift Consistency

• Surface inefficiencies, recurring errors, and workflow friction - and act on them, not just report them
• Recommend and test process changes that improve accuracy, speed, or team capacity
• Contribute to cross-shift consistency by communicating clearly with day shift leadership on open issues, handoff status, and follow-up items
• Support branch expansion readiness - your operational systems should hold up when we open the next location

What Success Looks Like

After 90 days, you and your Manager should both be able to point to these markers:

• Inbound freight is received accurately; exceptions are documented and resolved before end of shift
• Inventory is organized, bin locations are current, and discrepancies are investigated - not ignored
• Outbound orders leave clean - right product, right quantity, right documentation
• The warehouse team knows what is expected and executes without being managed by the hour
• Equipment is inspected, certified, and operated safely every shift
• Day shift leadership trusts that warehouse operations are handed off correctly and completely
• At least one meaningful process improvement has been identified, tested, and implemented in your first 90 days
• Your Warehouse Lead is developing and taking on more ownership over time

Who Thrives Here

This role is a strong fit if

• You own outcomes, not just activities - you do not manage from a distance, and you do not leave problems for the next shift
• You develop your team by raising their capability, not by covering their gaps
• You communicate directly - with your crew, with sales, with other departments, and with branch leadership
• You stay organized and accurate under pressure, especially when volume spikes or staffing is short
• You hold people accountable without making it adversarial - you set the standard and enforce it fairly
• You treat inventory discrepancies as signals, equipment failures as preventable, and safety shortcuts as non-negotiable
• You are comfortable owning a shift independently - the work gets done right because you lead it that way, not because someone is watching

Qualifications & Requirements

• High school diploma or equivalent required
• 5+ years of warehouse management experience with a workforce of similar size and scope
• Previous overnight or PM shift experience strongly preferred
• Proficiency with Microsoft Excel and Outlook; familiarity with warehouse management systems
• Forklift, pallet jack, and reach truck certification required or ability to obtain through onsite training
• Familiarity with Laurel and Central Maryland delivery area preferred
• Ability to lift up to 60 lbs. regularly and perform the physical requirements of the role
• Valid driver's license required
• Electrical product knowledge is a plus
• Ability to successfully complete pre-employment screening requirements
• Willingness to cover alternate shifts when operational needs require it

Compensation Details

The expected salary for this position is $100,000.