Warehouse Supervisor

About the role

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise.

Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint.

Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide.

About the role

*This position is a Full-Time, In-Office Role*

Position Summary

The Warehouse Supervisor oversees daily warehouse operations, including receiving, inventory control, order fulfillment, shipping, returns processing, and team supervision. This role is responsible for maintaining inventory accuracy, ensuring timely and accurate shipments, improving operational efficiency, and supporting compliance with company safety standards.

The Warehouse Supervisor serves as the primary day-to-day leader for warehouse associates and coordinators. This position combines hands-on operational leadership with process improvement, employee development, and cross-functional partnership to support the company's hospitality technology hardware operations.

Why This Role Matters

The Warehouse Supervisor plays an essential role in ensuring hardware and inventory move accurately, safely, and efficiently through the warehouse. By coordinating daily priorities, maintaining inventory controls, and developing warehouse employees, this position supports on-time customer fulfillment and reliable hardware deployments.

The role also helps strengthen operational scalability by identifying process improvements and partnering with Procurement, Finance, Customer Support, and Implementation teams to resolve issues and meet business needs.

Key Responsibilities

Warehouse Operations

• Supervise daily warehouse activities, including receiving, put-away, picking, packing, shipping, returns, and inventory movement.
• Ensure customer orders are fulfilled accurately and shipped within established service-level commitments.
• Coordinate workloads, staffing assignments, and daily priorities across the warehouse team.
• Monitor workflow efficiency and identify opportunities to improve warehouse operations.
• Serve as the escalation point for warehouse issues, shipment exceptions, and fulfillment concerns.

Inventory Management

• Oversee cycle-count programs and inventory reconciliation activities.
• Investigate inventory discrepancies and implement appropriate corrective actions.
• Ensure proper bin management, stock rotation, and inventory organization.
• Maintain accurate inventory records within ERP and warehouse management systems.
• Assist with quarterly and annual physical inventory counts.

Logistics and Fulfillment

• Coordinate domestic and international shipments.
• Manage relationships with UPS, FedEx, freight providers, and other logistics partners.
• Ensure shipping documentation, customs paperwork, tracking information, and related records are accurate.
• Support hardware deployment activities, tradeshow shipments, and customer-specific fulfillment requirements.

Team Leadership

• Lead, coach, train, and develop warehouse employees.
• Provide training on warehouse procedures, safety requirements, and inventory controls.
• Monitor productivity, quality, and adherence to established processes.
• Participate in hiring, onboarding, performance management, and employee development activities.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.

Compliance and Safety

• Ensure adherence to company policies, inventory controls, and operational procedures.
• Maintain OSHA and workplace safety standards.
• Conduct regular safety inspections and corrective-action reviews.
• Support audit readiness through accurate documentation and effective inventory controls.

Cross-Functional Partnership

• Partner with Finance on inventory reconciliations and variance resolution.
• Collaborate with Procurement on inventory replenishment and vendor deliveries.
• Coordinate with Customer Support and Implementation teams regarding deployment schedules.
• Participate in process-improvement projects that support operational scalability.

Qualifications

Required

• High school diploma or GED.
• Four to six years of experience in warehouse operations, inventory management, logistics, or distribution.
• At least two years of supervisory or team-lead experience.
• Experience working with ERP or warehouse management systems.
• Strong inventory-control and cycle-count experience.
• Proficiency with Microsoft Excel and reporting tools.

Preferred

• Associate's or bachelor's degree in Supply Chain, Business, Operations, or a related field.
• Experience supporting hardware or technology products.
• Experience using NetSuite.
• Forklift certification.
• International logistics experience.

Required Skills & Competencies

• Warehouse operations and order-fulfillment management
• Inventory control, cycle counting, and reconciliation
• Team supervision, coaching, and employee development
• Workload planning and daily-priority coordination
• ERP and warehouse management system proficiency
• Microsoft Excel and operational reporting
• Shipping, carrier, freight, and logistics coordination
• Problem-solving and corrective-action management
• Safety, documentation, and audit-readiness practices
• Cross-functional communication and collaboration
• Process improvement and workflow optimization
• Strong organizational skills and attention to detail

Personal Attributes

• Hands-on and operationally focused
• Accountable and dependable
• Safety-conscious
• Organized and detail-oriented
• Collaborative and team-focused
• Comfortable addressing operational issues and escalating concerns
• Able to balance daily execution with longer-term process improvement
• Committed to employee development and continuous improvement

Additional information

Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.