Warehouse Systems Specialist

About the role

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

The Warehouse Systems Specialist provides onsite technical support and administration for warehouse technology solutions that enable efficient and uninterrupted Warehouse/Distribution Center operations.

This role is responsible for supporting mobile devices, scanners, printers, operational applications, system monitoring, and technology-related process improvements, while serving as a key liaison between Operations, IT support teams, and technology vendors.

The role influences operational productivity, inventory accuracy, order fulfillment, and user adoption of technology solutions across the facility, and supports increased technological footprints associated with Warehouse Management Systems (WMS) implementations, ensuring system reliability, user support, and continuous operational improvement across Warehouses/Distribution Centers.

What You'll Work On

• Configures, maintains, and troubleshoots Android devices, built-in software services like Data Wedge settings, mobile applications, and device-specific software used within warehouse operations. Develops and maintains operational documentation, support procedures, training materials, and knowledge-transfer activities to reduce individual dependencies and improve business continuity.
• Monitor system performance, support application recovery activities, and coordinate issue resolution with IT support teams and vendors to maintain system reliability and operational continuity. Support mobile application deployments, updates, firmware upgrades, and other technology enhancements to ensure devices remain secure and operational
• Provides frontline support for warehouse technology, including mobile / handheld devices, scanners, PCs, printers, and related hardware, ensuring minimal disruption to distribution center / warehouse operations. Investigates and resolves hardware, software, connectivity, and user-related issues through effective troubleshooting and root cause analysis.
• Manages the lifecycle of technology assets, including provisioning, inventory control, access management, maintenance, replacement, and decommissioning of devices and equipment. Administers and maintains device tracking systems (e.g. - Device Guardian/Identity Guardian) and supports device cabinet access management processes as applicable to warehouse
• Support operational applications, labeling solutions, and integrated technologies, including but not limited to scanner integrations, utilization of automated measurement systems for length, weight, height, etc. (i.e. - Cubiscan), labelling applications
• Develop and support process improvement initiatives using Power Apps, Power Automate, and Power BI to improve efficiency, reporting, and operational performance. Develop and maintain reporting, workflow automation, and process improvement solutions utilizing but not limited to Power Apps, Power Automate, and Power BI. Collaborate with Distribution Center /Warehouse Operations, IT teams, and external vendors to identify opportunities for continuous improvement and support technology-related projects and initiatives.

Required Qualifications

• Bachelor's degree in information systems /technology, Computer Science, Business Technology, Supply Chain or an equivalent combination of education and work experience
• Minimum 1 year of experience supporting Warehouse Management Systems (WMS) and related technology platforms
• Knowledge of supply chain operations, logistics, inventory management, and distribution processes
• Understanding of distribution center workflows, cycle counting, inventory control, and multi-channel fulfillment operations
• Experience with barcode scanning technology, RFID systems, database integrations, and data analysis
• Ability to support and troubleshoot mobile devices, scanners, printers, computers, and other end-user technology solutions
• Experience diagnosing and resolving hardware, software, application, and network connectivity issues in a fast-paced operational environment
• Familiarity with technology asset management, including device provisioning, inventory tracking, maintenance, and decommissioning
• Experience collaborating with cross-functional teams, business stakeholders, and third-party vendors to resolve technical issues and support operational goals
• Strong analytical and problem-solving skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills, with the ability to effectively interact with employees at all levels of the organization

Preferred Qualifications

• Experience in a warehouse, distribution, manufacturing, healthcare, or logistics environment
• Support of Android-base devices, mobile applications, and configuration tools
• Understanding of automated systems and equipment and how they integrate with warehouse, inventory, and operational processes
• Troubleshooting and utilization of lean six-sigma tools to assist with streamlining workflows within a warehouse environment
• Experience with Power BI, Power Apps, and Power Automate

Additional information

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:

Pay and benefits

The base pay for this position is $25.00 - $50.00/hour

In specific locations, the pay range may vary from the range posted.

• JOB FAMILY: Supply Chain
• DIVISION: CRLB Core Lab
• LOCATION: United States > North Chicago: K02

Additional Locations

• WORK SHIFT: Standard
• TRAVEL: No
• MEDICAL SURVEILLANCE: Not Applicable

Significant Work Activities

Awkward/forceful/repetitive (arms above shoulder, bent wrists), Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)