Warehouse Team Lead- Distribution Center

About the role

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.

Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

Warehouse Team Lead - Distribution Center Operations

Shift Hours: 6am-2:30pm M-F - Hours may change as per business needs

About the Role

Ingram Micro is seeking a dependable and hands-on Warehouse Team Lead to support daily distribution center operations, coordinate workflow, and help drive productivity, quality, and safety. In this role, you will serve as a key resource for warehouse associates, assist with training and troubleshooting, monitor production performance, and partner with department supervisors to maintain efficient operations.

Key Responsibilities

• Coordinate daily work assignments, resources, and workflow with department supervisors to meet productivity, quality, and service goals.
• Monitor production activity, track performance metrics, prepare daily reports, and support safety audits and operational compliance.
• Assist with onboarding and training associates on department processes, work instructions, and standard operating procedures.
• Provide guidance, reinforce productivity and quality expectations, and promote teamwork and accountability.
• Identify and help resolve workflow, product, process, and equipment issues; open and track troubleshooting tickets through resolution and job closure.
• Recommend improvements to operational efficiency, quality, and process consistency.
• Ensure associates have the tools, equipment, and materials needed to work safely and efficiently; escalate resource shortages and production-impacting issues.
• Maintain flexibility to support and perform tasks across multiple warehouse departments through cross-training, as business needs require.
• Communicate priorities and operational updates during team huddles and coordinate with supervisors and team leads to maintain workflow continuity.
• Model safe work practices and support 5S, housekeeping, and workplace organization standards.
• Escalate attendance, performance, policy, and employee relations concerns to department leadership.

Required Skills & Qualifications

• High school diploma or equivalent.
• 3 years of experience in a warehouse, distribution center, manufacturing, assembly, configuration, or similar operational environment.
• Experience training, mentoring, or providing day-to-day guidance to team members.
• Strong understanding of operational procedures, workflow coordination, and quality standards.
• Strong problem-solving skills and the ability to identify issues and support timely resolution.
• Ability to communicate effectively and collaborate with associates, supervisors, and cross-functional teams.
• Ability to work independently, prioritize tasks, and adapt to changing operational needs.
• Ability to follow safety procedures and maintain established housekeeping standards.
• Ability to stand, walk, bend, and lift products throughout the workday, with or without reasonable accommodation, in accordance with applicable safety requirements.

Preferred Skills & Qualifications

• Previous experience as a Warehouse Lead, Team Lead, Production Lead, or similar frontline leadership role.
• Experience supporting associate onboarding, technical training, and performance improvement.
• Intermediate computer skills, including Microsoft Excel, production reporting, and warehouse or operational systems.
• Experience troubleshooting production processes, equipment issues, or workflow disruptions.
• Familiarity with 5S, continuous improvement, quality assurance, and workplace safety practices.
• Associate degree or relevant technical certification.