Warranty Auditor

About the role

The main purpose of the Warranty Process Review Audit Specialist is to audit the Retailer network of our client; and to provide an in-depth review of retailer Warranty / Service Fixed Operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential Audit risk.

What Your Day-to- Day Responsibilities Include

• Work within a national team and local management supporting the audit program
• Work to a timescale, completing a set number of audits within a given timeframe.
• Work to a strict set of manufacturer guidelines and parameters
• Maintain customer relations with the local Region and Dealers
• Demonstrate a sound understanding of Dealer Warranty and Service Process that impact warranty waste
• Carry out a fully independent warranty audits in line with the manufacturer's parameters
• Create detailed report on the audit findings including recommended actions
• Fully explain the findings of the audit to all relevant Dealer staff and Management
• Guide Dealers on best practices for their business
• Analysis of KPI data and identify Dealers weaknesses and strengths that need support from this program
• Promote the value of the audit program to Dealer management
• Provide strong detailed, accurate and timely reporting to MSXI/HMA Management
• Fulfil all reporting requirements as outlined in the program process manual
• Complete ad hoc duties where necessary for MSXI/HMA Management
• Use MSXI/HMA IT systems to identify appropriate dealer metrics available at time of warranty review that are applicable to dealer improvements

What You Bring

• Ability to remain calm and diplomatic in high pressure situations with the ability to clearly convey difficult arguments and judgments to a varied audience
• Process-driven with strong problem-solving and investigative abilities
• High level of computer literacy and ability to learn new systems
• Ability to manage own workload, expenses, and travel arrangements
• Clean driving record and employment background
• You will ideally have an industry related qualification or degree, although other degrees will be considered and have at least two years of audit experience.
• Excellent problem-solving skills coupled with the ability to understand complex information and assess requirements.
• Ability to work independently with multi-disciplinary and multi-cultural teams.
• Ability to work on given objectives
• Excellent communicator and people motivation skills.
• Fluency in English is essential in both written and verbal communication.
• Capability to plan, book and complete travel to and from dealers independently.
• Travel requirement is a minimum of 5 days per week.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Qualifications & Requirements

The ideal candidate will have either Client Dealer, Dealer Franchise, or other OEM Service / Warranty Management background, with demonstrable automotive audit experience

• High school diploma or General Equivalency Diploma (GED) is required
• General technical understanding for repairs is required.
• Minimum of 1-2 years of experience working with one or more dealer management systems (ADP, R&R, CDK, etc.) is preferred
• Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals / systems etc.) is preferred
• The ideal candidate will have a minimum of two years' experience in dealer Service Management with an in-depth knowledge of the motor industry
• Proficiency in all MS Office tools, predominately Excel and Word required.
• Comfortable with a fast pace of change, while ensuring continuity of current activities.
• Comfortable with presenting online for virtual attendees.
• Ability to perform formal analysis and provide professional written interpretations of findings.
• A flexible, structured, and logical approach; being able to handle multiple tasks, think, and plan ahead and build in contingencies as required.