Warranty Care Specialist
- Location
- Florence, SC
- Listed
- 3 days ago
Your role and responsibilities
In this role, you will have the opportunity to support the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving warranty products, customer complaints, disputes in a timely manner to ensure customer satisfaction. You will also showcase your analytical skills by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.
The work model for the role is: #LI-onsite
This role is contributing to the ELSE division in US (North America).
You will be mainly accountable for
- Ensures the resolution of post-sale customer requests/complaints/disputes, in coordination with Sales, Operations, and other internal and/or external teams.
- Tracks any disputes that arise and works with the necessary functions to ensure faster resolution.
- Works with the manager in providing appropriate solution for customer claims, coordinates with the related teams to ensure complete handling of the complaints and/or disputes, and ensures containment actions, returns, credits, and/or debits are processed.
- Collects and archives the documentation regarding requests/claims/disputes within the target timeline and ensures all outcomes/actions are recorded and closed in the systems within their scope of responsibility.
- Report and follow up on KPIs related to warranty costs and customer complaints.
- Analyzes trends within the claims process to highlight any repetitive failures to further support continuous improvement.
Qualifications for the role
- Bachelor's Degree Industrial Engineer, Electrical Engineer or similar.
- 2-3 years of experience in Customer Service in Quality and Engineering areas.
- SAP Experience.
- Quality tools knowledge (8D's) required, problem solving mindset.
- ISO Auditor.
- Knowledge in 10CFR Appendix B.
- Prior experience with Switchgear and Circuit Breakers.
- Candidates already have authorization to work in the US.
What's in it for you
- We want you to bring your full self to work-your ideas, your energy, your ambition.
- You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter.
- Here, your work creates impact you can see and feel, every day.
MyBenefitsABB.com
- Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
- Ready to make an impact?
About Abb
At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to: Quality Manager
Equal opportunity and legal notices
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to. Resumes and applications will not be accepted in this manner.
From Abb's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Warranty Care Specialist job at Abb located?
This Warranty Care Specialist position at Abb is located in Florence, SC. Always check Abb's application page for specific state eligibility or relocation policies.
How do I apply for the Warranty Care Specialist position at Abb?
This listing links directly to Abb's Workday application page. You can apply directly on Abb's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.