Warranty Manager

About the role

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Join the Discovery family, where quality and service are at the heart of everything we do!

This role will be located at one of Discovery Land Company's locations: Atlantic Fields, set outside of Hobe Sound, FL

Atlantic Fields is seeking a Warranty Manager to join the Development & Construction Department. In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees.

Key Responsibilities

• Manage and coordinate all deliveries, service repairs with contractors, vendors and possibly with members.
• Maintain, ensure, inspect, and follow up completion of all service repairs.
• Hold contractors accountable for results.
• Collaborate with Project Engineers and possibly members on how to maintain their homes, as well as communicating what items are not warrantable.
• Managing multiple projects, deadlines, finances, quality assurance in regards to project and service items.
• Responsible for achieving high levels of customer satisfaction.
• Flexibility and ability to pivot to new projects and a desire to work in a fast-paced environment.

Qualifications

• Minimum 5 years work experience in related field, preferably in luxury residential and/or commercial construction.
• Able to work with different departments and answer the call to our member's high expectations.
• Have exceptional listening and communications skills.
• Follow up and follow through consistently to deliver outstanding service.
• Have excellent time management, organizational and scheduling skills.
• Experience working in an environment with rapidly shifting priorities, demands and timelines.
• Ability to listen and respond to specific requests as directed by stakeholders.
• Ability to provide ongoing training in one-on-one sessions and small groups.
• Ability to communicate effectively and professionally on multiple levels in written and verbal form.
• Must be familiar with phases of horizontal construction, specifically residential.
• Must be familiar with CSI cost-code divisions.
• Competency with Microsoft Office Suite: Excel, Word, Project and, Visio.

Additional Requirements

• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours as needed due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, and a shift greater than eight (8) hours in length.

Benefits

• Competitive Pay or Wage Range (only based on state/region laws)
• Medical, Dental, and Vision Benefits
• 401k Contribution
• Paid Time Off and Paid Holidays
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work-Family Culture