Warranty Process & Training Team Leader

About the role

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you

The Warranty Process & Training Leader owns the operational readiness and ongoing capability for our Supply warranty processes and systems. Reporting directly to the Supply Warranty and Field Quality Leader, this role is the critical link between policy and execution.

Your main mission is to build the foundation for a warranty system that converts policy into end-to-end standard work, process maps, and develop training that supports the adoption of our new warranty system. You will ensure our team members, internal partners, dealers, and suppliers are fully capable of executing the warranty process accurately and efficiently, while continuously driving process improvements.

What you will do

• Develop and deliver training for Warranty Supply Stores and Suppliers
• Develop and maintain end-to-end standard work, process maps, job aids, training materials, and role-based procedures for Supply warranty activities.
• Coordinate launch readiness activities for new or changed processes and systems, including training plans, user lists, test scenarios, readiness reviews, and issue tracking.
• Deliver and coordinate training for team members and relevant internal or external users; assess understanding and provide follow-up coaching.
• Partner with Operations, IT, Residential and Commercial warranty teams, and suppliers to validate workflows, handoffs, business rules, and escalation paths.
• Monitor adoption, data quality, process compliance, and user feedback; identify barriers and recommend corrective actions.
• Lead or facilitate continuous improvement activities that reduce avoidable touches, incomplete submissions, processing delays, and recurring errors.
• Maintain change communications and ensure process updates are reflected in controlled documentation and training materials.
• Support user acceptance testing and stabilization by capturing defects, assessing operational impact, and coordinating resolution with process owners.

What you will bring

• Associate or bachelor’s degree in business, education, operations, or a related field, or equivalent relevant experience.
• Experience in process improvement, training, operations, quality improvement, warranty, customer support, and system implementation.
• Ability to create clear procedures and facilitate training for audiences with different levels of technical familiarity.
• Experience working with case-management, ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and warranty systems preferred.
• Proficiency with Microsoft Office and comfortable learning business systems.

Annual Base Salary Range or Hourly Base Pay Range

• $72,611.66 - $116,700.00
• Compensation Type: Salary
• Incentive Eligible: No
• Sales Commission Eligible: No