WCSM Business Analysis Supervisor

(IT Business Analyst-Senior Specialist)

This recruitment has been re-posted to clarify the required qualifications.

WaTech: Leading the way in technology!

Washington Technology Solutions (WaTech) is at the forefront nationally in integrating innovative technologies that revolutionize how state services are delivered to the people of Washington. WaTech establishes the strategic technological framework for various state domains and programs, overseeing the primary technology services throughout the state.

About the opportunity

The Workers’ Compensation Systems Modernization (WCSM) Program is a portfolio of projects with the combined task of modernizing L&I's systems and processes. Department of Labor & Industries (L&I) is moving from a mainframe-centric model to a cloud-first model, creating the ability to introduce new capabilities and enhance existing capabilities more easily in the future. The WCSM Program leadership is located within the WaTech Director’s Office, and the day-to-day Program team will be located in WaTech. The majority of project subject matter experts are located within L&I.

The WCSM Business Analysis Supervisor, serves as the BA team's escalation point, mentoring and guiding business analysts to deliver efficient, transparent, and value-driven outcomes that advance the WCSM Program objectives and strengthen trust across L&I and WaTech leadership. This position is responsible for supervising business analysis activities across complex enterprise systems, fostering cross agency collaboration, and ensuring business needs are accurately captured, documented, validated, and translated into actionable requirements.

Some of what to expect with this role

• Provide leadership, mentoring, and supervision to personnel on the BA team within the WCSM Program PMO.
• Communicate expectations, complete performance appraisals, and provide professional development opportunities.
• Lead the facilitation of high complexity requirements sessions with executives, product owners, program leaders, SMEs, and technical partners to define enterprise level business, functional, and technical requirements.
• Ensure the creation, refinement, and approval of future state workflows, business rules, and cross system integration requirements.
• Provide guidance on the creation of user stories, acceptance criteria, epics, use cases, process flows, wireframes, and prototypes.
• Identify and resolve requirement conflicts, gaps, and ambiguities by applying analytical methods and conducting focused alignment sessions for impacted parties.
• Perform gap analysis between current manual processes and potential automation solutions.
• Conduct post-implementation reviews (PIRs) to assess the effectiveness of process improvements and system changes, identifying lessons learned.
• Translate complex technical and architectural concepts into clear, actionable information.
• Prepare dashboards, reports, and communication artifacts for business audiences.
• Review vendor deliverables, test documentation, and remediation plans for accuracy and completeness.

Here’s what we’re looking for

• 10 years of recent information technology related experience performing business analysis functions that include:
• Elicitation, tracking, and documentation of business and functional requirements.
• Development of business process models, mockups, user stories, epics and acceptance criteria, use cases, test cases, training materials and providing training to customers.
• Performing as a liaison between business and technical staff.
• Providing critical analysis of complex systems and business processes, functions, inputs and outputs, data analysis, technical environments and visually documenting those processes.
• A bachelor’s or higher degree involving a major study in information system technology, computer science, business administration, public administration, marketing or allied field may substitute for up to four years of required experience.
• The total years of experience must include experience in at least three of the following:
• Five years of progressive Business Analyst, Product Management, or Project Management experience utilizing Agile and SDLC methodologies to perform elicitation, tracking, and documentation of as-is and to be processes, business requirements, analysis or documentation of technical and functional specifications/diagrams.
• Five years of progressive experience presenting concise, relevant, and determined findings and requirements that are alignment with industry standards and best practices.
• Five years of progressive experience leading and facilitating meetings, translating technical information into clear business language, cultivating strong relationships, and navigating challenging discussions involving differing viewpoints.
• Five years of direct and continuous experience in performing business process analysis, or other closely related IT functions.
• Five years of experience leading or supporting user acceptance testing (UAT), executing validation processes and tracking defect resolution.
• Five years of experience supervising or leading teams. (This can be concurrent with the total 10 years of required experience). This experience must include:
• Assigning and reviewing work completed by others.
• Conducting performance reviews of team members and addressing performance issues.
• Coaching team members to enhance skills
• Demonstrated proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio, Co-Pilot, SharePoint, Teams).
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preference may be granted to applicants with the following

• Master’s degree involving a major study in information system technology, business, public administration, computer science, or allied field.
• Certification in Business Analysis (e.g., Certified Business Analysis Professional [CBAP], Six Sigma Green Belt, Black Belt Certification or SAFE Agile.
• Experience with Cloud, Data, Customer Relationship Management (CRM) solutions, or Claims implementations.
• Experience with system modernization efforts or decommissioning.
• Experience with user experience design and customer-centered design.
• Additional preferred experience: Business Analytics, Data Conversions, Enterprise Architecture framework, Data Governance framework, Data Architecture framework, Artificial Intelligence (AI) tools and systems.
• Experience leading process improvement initiatives in a government or highly regulated environment.
• Experience with data visualization tools such as Power Business Intelligence (BI), Tableau, or similar platforms.
• Familiarity with PROSCI (Change Management) or equivalent organizational change management (OCM) familiarity.

Additional information

Telework: This position is approved for telework; however, the incumbent must be onsite in our Olympia, WA office ten days per month, or as requested by the supervisor.

We value diversity and different perspectives

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives and unique identity. We invite you to include your preferred name and pronouns in your material to ensure we address you correctly throughout the application process.

What WaTech offers

As an employee of WaTech, you’ll have access to an outstanding employee benefits package that includes medical and dental plan options for you and your family, paid leave and holidays, retirement plan options and more.

While WaTech is headquartered in Olympia, Washington, which is near some of the country’s most scenic national parks, we are able to offer many of our positions telework and flexible schedule options to help support a healthy work-life balance.

To learn more about WaTech and what our employees enjoy about working here, please visit our website.

Additional information about this role

• This position requires a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability to perform in the position and is a continued condition of employment.

How to apply

Applications for this recruitment will be accepted electronically. Please select the large “apply” button at the top of this announcement. In addition to completing your online application, please also include the following attachments:

• A current resume detailing your applicable experience, training and/or education.
• A letter of interest highlighting how your experience aligns with the outlined job posting.

Top candidates will be asked to provide a list of their professional references with contact information.

Reminders

• A real person is reviewing your application material. It is in your best interest to complete the application in its entirety and review thoroughly before submitting. You will not be eligible to re-apply for this posting for 30 days.
• Applications with missing or incomplete fields, or supplemental question responses such as “see resume” may be considered incomplete and removed from consideration.
• WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States. WaTech does not use the E-Verify system. We are not eligible to extend STEM Optional Practice Training (OPT) opportunities.
• Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. (Please redact any personally identifiable data such as social security number and date of birth prior to submittal.)

By submitting your materials, you affirm that all information is true and correct. Any untruthful information is cause for removal from the applicant pool. If hired as a result of this recruitment, the discovery of incorrect or falsified information may lead to disciplinary action or dismissal.

Recruitment process

The first round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date. It is to the applicant's advantage to apply as early as possible.

WCSM is a new program with multiple openings expected over the coming months. Each job posting has a separate applicant pool. Applicants who wish to be considered for more than one role must apply to each applicable posting.

The salary range reflected above reflects the full potential for this position. The base pay offered to the selected candidate will consider the candidate’s specific qualifying experience and internal equity of the existing team.

If you’d like to request an accommodation for any part of the selection process, or to receive the application material in an alternate format, please contact Human Resources at or. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or.