Web Compliance Manager

About the role

Experience with Copilot, agentic workflows, and low-code/no-code solutions is a plus, not a requirement. Serve as the primary Accessibility compliance lead for Marketing, including reporting, consultations, assessments, and remediation coordination. Partner with CELA (Legal), website owners, engineering teams, and business stakeholders to drive compliance outcomes. Drives follow-through with accountable teams.

Monitor emerging Accessibility requirements and determine potential impacts to processes, reporting, guidance, and technology. Build trusted relationships across CELA (Legal), Compliance leaders, Privacy, Security, Engineering, Marketing, website-owning teams, vendors, and leadership. Navigate complex matrixed environments, organizational friction, and competing priorities while maintaining positive working relationships.

Bring stakeholders together around shared outcomes and facilitate constructive resolution when perspectives or priorities differ. Communicate complex compliance and technical topics clearly to business, Legal, technical, and leadership audiences. Influence without authority, establish clear ownership and next steps, and exercise good judgment around when issues require escalation.

Bachelor's Degree in Legal, Finance, Science, Business, Engineering, or related field AND 4+ years experience in business, legal/regulatory, compliance, audit/consulting firm OR equivalent experience. 6+ years of experience in program management, Accessibility, compliance, governance, business operations, or a related discipline.

Experience supporting digital Accessibility programs, assessments, reporting, remediation, or governance. Strong program management and operational execution skills in complex, matrixed environments. Excellent written, verbal, and interpersonal communication skills. Demonstrated ability to navigate friction, ambiguity, competing priorities, and cross-functional dependencies.

Collaborative and diplomatic working style with strong judgment and organizational awareness. Ability to influence without direct authority and build alignment across business, Legal, compliance, and technical stakeholders. Strong analytical and problem-solving capabilities with the ability to translate complex requirements into practical actions.

Experience with executive compliance reporting, scorecards, audits, governance, or other digital compliance disciplines. Familiarity with Privacy, Cookies, Security, or broader Web Compliance programs. Experience improving manual processes through automation or operational redesign. Experience partnering with engineering teams or managing vendor-supported technical delivery.

Coordinate priorities, milestones, dependencies, risks, requirements, and cross-functional execution. Support quarterly enterprise compliance scorecards, QBR/MBR reporting, audits, evidence collection, remediation tracking, and stakeholder communications. Translate complex compliance requirements and program data into clear risks, insights, actions, and recommendations for business and leadership audiences.

Maintain familiarity with the broader Web Compliance operating model and provide program ownership or support across adjacent areas as business priorities require. Ensure solutions maintain appropriate human judgment, quality controls, documentation, and accountability.