Welcome Services Concierge

About the role

Department: 11624 Aurora St. Lukes Medical Center - Concierge Service

Status: Full time

Benefits Eligible

Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: 1st Shift, Monday-Friday 9:30 am - 6pm

Pay Range

$18.85 - $28.30

Acts as the first point of contact for patients by providing exceptional personalized service. This role will be knowledgeable in our safe care promise and visitor policy guidelines. Responsible for the smooth flow of patients and visitors both externally and internally.

Major Responsibilities

• Successfully manage the first and last impressions of the facility
• Proactively approach, greet and acknowledge all in a friendly, professional manner and provide quick, responsive guest service
• Answer telephone and make calls to department, units and outside organizations as requested
• Successfully utilize the Epic system for appointment and patient look-up, input of transport requests
• Properly communicate with all departments and transport companies on behalf of patients/visitors
• Partner with all hospital staff
• Problem-solve, manage conflict, address patient/visitor concerns and complaints, and initiate recovery steps for service failures
• Assist in maintaining a smooth traffic flow at the entrances to the facility
• Physically assist in the transport of patients/visitors through wheelchair use and escorting -both external and internal
• Physically assist patients in/out of vehicles
• When required, provide symptom screening of patients/visitors entering the facility by asking structured health questions.

Licensure, Registration and/or Certification Required

• None Required.

Education Required

• High School Diploma or GED

Years of Experience

• Typically requires 2 years in customer service facing role.

Knowledge, Skills & Abilities Required

• Life support training courses may be required dependent on department discretion
• Excellent Customer service, communication (written and verbal) and interpersonal skills; ability to positively communicate with others under difficult circumstances
• Intermediate computer skills (prior Epic experience is a plus)
• Must be extremely accurate in a fast paced environment
• Ability to manage multiple demands and priorities
• Demonstrated ability to work as part of a team, independently and collaboratively

Physical Requirements and Working Conditions

• Ability to stand and walk throughout work area approximately 95% of the workday

• Ability to withstand exposure to weather elements - both extreme cold and heat approximately 95% of the workday
• Able to perform physical tasks such as lifting, standing, walking, pushing, pulling, and moving patients via wheelchairs, wayfinding, and/or escorting
• Ability to tolerate minimal exposures of odors from auto emissions/gasoline

• This job description indicates the general nature and level of work expected of the incumbent.
• It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
• Incumbent may be required to perform other related duties.

Pay and benefits

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.