WFH Remote Customer Service/Data Entry Representative

Position Summary

The Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination team.

Please note that this is a remote position. We will provide you with the equipment as long as you have your own high speed internet connection.

U.S. Eligibility Requirements

Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States.

• For U.S. employment opportunities, We hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents.
• Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status.
• Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill.

We will require proof of work authorization..

Essential Duties and Responsibilities

• You will primarily be doing data entry of claims information into our claims management systems.
• Follow up on missing information in order to process the claim.
• Review invoices to ensure accuracy.
• Compile reports from systems with claims information.

• Required: High school diploma
• 6 months to 1 year of work experience
• Basic computer and typing skills
• Strong attention to detail

We offers competitive salaries and benefits, including

medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Qualifications

• High School Diploma
• Computer skills
• Accuracy
• Ability to work in a fast paced environment
• Think on your feet

Additional Information: Responsibilities

• This person will be responsible for answering inbound calls, making outbound calls to customers regarding scheduling a service, updating their information in the system, or making collections calls regarding status of invoices
• As a Customer Service Representative, you will provide excellent customer service and support to our client's customers
• You will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart
• Answering customer requests or inquiries concerning services, products, billing, etc
• Delivering superior service identifying and resolving customers' issues using problem-solving skills
• Building a positive rapport across a variety of personality types
• Continually maintaining a working knowledge of our clients' products, services and promotions
• Putting the customer first and remaining polite and professional at all times
• Documenting all customer information, communications and sales in CRM system

Benefits

• 401(k) with Matching
• Medical Insurance (Company contribution for Dependents)
• Dental insurance
• Vision insurance
• Company Paid Short-Term and Long-Term Disability
• Company Paid Life & AD&D
• Vacation, Sick, Holidays
• EAP
• Referral bonus