WINTER 26-27 Lead Ski Valet - Viceroy*

About the role

The Lead Ski Concierge is responsible for delivering exemplary guest service by overseeing the storage, retrieval, and care of ski equipment, while maintaining a clean, organized, and welcoming valet area. This role requires intimate knowledge of ski conditions and mountain layouts, along with the ability to guide and assist guests with rentals, gear, and ski-related services. This role reports to the Guest Services Manager.

Job Posting Deadline

Applications for this position will be accepted until December 1, 2026 for the 2026-2027 Winter Season.

Essential Job Functions / Key Job Responsibilities

• Oversee and support daily ski valet operations, ensuring smooth and courteous equipment handling
• Store, retrieve, and safely manage guest ski equipment in the boot lounge or ski valet area
• Assist guests in packing skis, boots, and poles for arrival or departure
• Coordinate pick-up and return of rental skis as requested
• Deliver packed gear to the Concierge Desk for guest departures
• Maintain up-to-date knowledge of local ski conditions and terrain across all four Aspen Snowmass mountains
• Provide accurate skiing guidance and mountain recommendations to guests
• Maintain a clean, safe, and fully stocked ski valet area, including snow removal and de-icing
• Address and troubleshoot guest equipment issues in coordination with Ski Concierge and Aspen One staff
• Communicate guest feedback or concerns to the manager in a timely manner
• Uphold hotel grooming, fire safety, and emergency procedures as required
• Other duties as assigned

Education & Experience Requirements

• High school diploma or equivalent required
• Ski or outdoor equipment handling experience preferred
• Valid driver's license preferred

Knowledge, Skills, & Abilities

• Strong knowledge of skiing, ski equipment, and Aspen/Snowmass terrain
• Familiarity with daily ski conditions and weather-related implications
• Ability to ski at an intermediate level or higher
• Courteous, guest-focused demeanor with strong interpersonal communication skills
• Ability to multitask in a fast-paced, outdoor environment
• Comfortable lifting, carrying, and maneuvering ski equipment safely
• Proficient with basic equipment logging or tracking systems
• Ability to follow protocols and uphold safety standards
• Team-oriented with a proactive and dependable attitude
• Strong organizational and time management skills
• Flexibility to work weekends, holidays, and variable shifts
• Willingness to assist other departments as needed

Additional Information: Work Environment & Physical Demands

• Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
• Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits: Enrollment dates differ across the various programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

• This job description is designed to indicate the general nature and level of work.
• It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.
• Duties and responsibilities may change at any time with or without notice.

At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace.

We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

• Aspen One participates in E-Verify.
• E-Verify & Right to Work Poster