Workers Compensation Claims Representative

About the role

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

About the role

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated Insurance Carrier, is seeking a motivated candidate to join our team as an Associate Claim Representative in our Workers Compensation Claims Branch. The position requires the following but is not limited to:

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability and pay or deny losses.
• Review medical bills, authorize payments and ensure payments are issued in a timely and accurate manner.
• Handle investigations by phone, mail and on-site investigations.
• Contact employers, employees, hospitals, doctors and attorneys to secure information to properly adjust the claim.
• Work toward the resolution of claims, and may attend arbitrations, mediations, depositions, or trials as necessary.
• Service the needs of agents, policyholders and injured workers.
• Become familiar with insurance coverage by reviewing insurance policies, endorsements and forms.

Desired Skills & Experience

• Bachelor's degree or equivalent years of direct workers compensation claims handling experience for an insurance carrier.
• Familiarity with a broad range of medical terminology.
• Above average communication skills (written and verbal).
• Ability to organize and interpret data, multi-task, and make decisions independently.
• Ability to resolve complex issues.
• An interest in developing product knowledge through participation in approved educational programs.

Compensation

Auto-Owners offers a generous compensation package. The base salary range for this position is $50,000-$81,500 Starting salary within the range is determined based on relevant experience, education, qualifications, and other job-related factors. Other components of the compensation package include several bonus opportunities.

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!