Workplace Experience Ambassador

About the role

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Ambassador – JLL

What this job involves

The Workplace Experience Ambassador delivers exceptional client experience through enhanced engagement, proactive communication, and high-touch service across JLL's client portfolio. This client-facing role blends a passion for service with outstanding interpersonal skills, creating a hospitality-focused workplace environment where employees and visitors feel welcomed, assisted, and comfortable. By maintaining the highest standards of professional service delivery, this role directly supports JLL's commitment to shaping exceptional workplace experiences for clients.

What your day-to-day will look like

• Serve as the primary point of contact for client employee and visitor inquiries, providing front desk and concierge services, including welcoming guests and managing visitor registration and badging through client systems
• Conduct routine walkthroughs and assessments to ensure compliance with Service Level Agreements and performance metrics, including a minimum of two hours daily welcoming employees at entrances while monitoring workspace conditions and brand standards
• Build meaningful relationships with client employees through proactive communication and personalized follow-up on all requests
• Collaborate with facilities teams to support client events and ensure seamless operational delivery, including conference room booking, catering coordination, and Work Order management
• Oversee site communications, including managing the email inbox and creating site-wide messages, while maintaining inventory and providing onboarding support
• Promote site activities through social media platforms and support marketing material creation
• Oversee building access control systems, including issuing, updating, and deactivating employee and visitor badges in compliance with security protocols

Required Qualifications

• High School diploma or GED, or commensurate experience in hospitality/customer service roles
• Minimum 2-3 years of hospitality management or customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with emphasis on calendar management
• Excellent communication and listening skills, with the ability to engage clients at all organizational levels
• Strong analytical and problem-solving skills, demonstrating initiative and leadership capabilities
• Ability to multitask in a fast-paced environment while maintaining attention to detail
• Physical ability to stand and walk for extended periods while maintaining an active presence throughout the facility; current Emergency Response Certification

Preferred Qualifications

• Experience in reception, concierge services, or client-facing roles within a commercial real estate environment
• Knowledge of security systems, digital visitor management platforms, and fire safety protocols
• Experience with Canva or similar design platforms for marketing materials
• Background in facilities management or property services
• Vendor management experience in corporate environments
• Social media management experience using Microsoft Teams and internal engagement platforms

• Location: Morrisville, NC
• Work Shift: 08 Hour Day - 1st Shift/Morning Shift
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
• Location: On-site –Morrisville, NC

Job Tags

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Benefits

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.