Workplace Experience Manager - Dallas

About the role

Our Managed by Industrious brand delivers our award-winning service and operational excellence to major enterprise clients in their dedicated, large-scale spaces. We create world-class work environments through seamless operations and exceptional hospitality.

As the Workplace Experience Manager, you will be much more than an office administrator-you are the dedicated, trusted on-site operations and hospitality leader for a single, major client.This is a highly visible, hands-on role where you’ll own the full employee experience for one of our larger clients. You’ll serve as the connective tissue between the physical workplace, the client’s culture, and the people who bring it to life every day.

As one of the first roles of its kind for our brand, this position calls for someone who can blend creativity, operational excellence, and empathy - building a workplace experience our clients can trust and their teams will love.

Unlike our multi-tenant spaces, this role requires a deep, singular focus on one organization’s unique needs, brand standards, and elevated expectations. You will be responsible for driving the momentum of the workplace, orchestrating every detail from the quality of the coffee to the success of large-scale events. You are the operational expert and concierge who ensures a flawless, inspiring environment where every day is a great day at work. Your core mission is to manage all logistics, elevate the client’s brand through impeccable service, and foster a professional environment where their team can thrive.

To achieve this mission you’ll need to be flexible and comfortable with ambiguity as we shape this new product line for Industrious, in partnership with the client.

Key Responsibilities

Premier Experience & Concierge Service

• Be the face of hospitality and the first point of contact for all employees and guests.
• Provide Admin/Concierge services, including guest registration, new employee onboarding (access, keys, space familiarization), and managing mail/courier services.
• Coordinate "surprise & delight" moments and team-building activations.

Operations & Facility Management

• Manage all facility operations to ensure a flawless environment.
• Oversee key vendors (e.g., maintenance, supplies, shredding).
• Proactively manage inventory, ordering, and stocking of all essential office, conference room, and cafe supplies, ensuring budgets are met.

Employee Engagement & Programming

• Execute a detailed, daily Food & Beverage (F&B) program, including ordering all groceries, managing daily snack/drink offerings, and elevated weekly lunch services.
• Plan and execute weekly happy hours and 2-3 large-scale team events (e.g., social mixers, holiday parties) each month.
• Coordinate monthly employee engagement activations (e.g., volunteering, activity stations).

About you

• 4+ years of operations, hospitality, or experience management in a premium environment (e.g., luxury hotel, high-end corporate office, upscale venue).
• Demonstrated history of vendor management, inventory control, and budget oversight.
• Exceptional professional demeanor and polished communication skills-you are comfortable interacting with senior executives and delivering concierge-level service.
• Comfortable with hands-on food service and presentation, including light preparation of items like snack trays, charcuterie boards, and daily grocery handling.
• Proven ability to plan, organize, and execute large and small-scale events flawlessly.
• Technologically savvy with proficiency in common workplace tools (e.g., Google Workspace, scheduling/booking platforms).
• Must be a proactive problem-solver who anticipates needs and can work independently without constant supervision.

Why You’re a Great Fit

• You are driven by a need for operational perfection, and you understand that the smallest details make the biggest difference.
• You are resilient, embrace hard work, and are energized by supporting and elevating a single client's culture through impeccable service.
• You are ready to independently manage an exclusive, high-profile space where your efforts directly contribute to the client's success.

Compensation

The base salary for this role is $65,000-$75,000, depending on experience, skills, and role alignment. This role is also eligible for an annual bonus and participation in our long-term incentive program. But compensation is only part of the story.

At Industrious, we believe a good workplace supports the whole person. Not just the work they do. Our benefits are designed to give people the stability, flexibility, and room to grow that make a career sustainable.

Our Benefits Include

• Heavily subsidized medical, dental, and vision plans to support you and your family
• Flexible paid time off, to maintain balance
• Paid parental leave to help you welcome a new child and focus on what matters most
• Annual professional development grants so you can keep learning and growing
• 401(k) retirement savings program to support long-term financial wellbeing
• Wellness initiatives and additional employee support programs
• Specific benefits may vary by role, location, and eligibility requirements