Account Administrator, Commercial Lines

About the role

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

This is a hybrid role, requiring three days per week in the office.

As a Commercial Lines Account Administrator, you will be responsible for assisting Account Managers, Account Executives and Risk Consultants with the servicing of assigned Commercial Lines accounts in accordance with the practices, policies, and procedures of the Company.

Duties and Responsibilities

• Coordinate the servicing of assigned accounts with the Account Manager
• Enter data as required by insurance company automation systems
• Provide support to the Account Manager on pre-renewal processes
• Handle correspondence and the clerical processing of accounts including applications and computer input of each account
• Process certificate of insurance requests as needed
• Help track cancellation/reinstatement system for commercial accounts
• Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose
• Conduct business from a professional standpoint and willingness to learn
• Prepare invoices, transmittals, ID cards, certificates of insurance, binders, and cancellation forms as required.
• Review and process change requests in the broker management system
• Prepare policies for policy check and delivery to clients
• Maintain an accurate suspense system on all items that require a response
• Responsible for scanning/electronic filing of communications and documents
• Input/maintain data on account management system and ancillary systems as required
• Other responsibilities as assigned by Account Manager
• Attends industry related continuing education training and courses.
• Follow HUB Broker Standards

Key Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Team Work - Supports all organizational departments in a collaborative effort for everyone to succeed.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Quality Management - Demonstrates attention to detail.
• Project Management - Ability to work with a team and adhere to deadlines

Experience and Education

• 3 Years of administrator related work experience (Insurance Industry experience preferred)
• High school diploma or equivalent required
• Bachelor's degree preferred
• P&C License required or able to obtain within 60 days from hire

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• Some travel required by car to meet with clients and other outside events.

Other Requirements

• Must hold a valid Driver's License
• Dependable transportation

Communication/Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and teammates.
• Bilingual in English and Spanish a big plus.

Math Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

• To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (EPIC) for premium efficiency with your team.

What we offer you

• We invest in your growth.
• HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.