Account Administrator, Employee Benefits

About the role

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

Position Overview

As an Employee Benefits Account Administrator, you will be responsible for assisting Account Managers, Account Executives and Benefits Consultants with the servicing and administration of assigned accounts in accordance with the practices, policies, and procedures of the Company.

Duties and Responsibilities

• Working with Account Managers on all business functions ensuring clients' needs are met
• Assisting Account Managers with Annual Renewal and Open Enrollment by helping create communication material, preparing carrier documentation and communicating benefit elections to carriers
• Understanding of online enrollment system, with ability to triage client questions, manage discrepancy reports & test system.
• Deliver a positive benefits service for clients and their employees (general benefits questions, requesting information & ID Cards, claims & billing resolution, etc.) by being an advocate, within expected response times.
• Maintain all business programs for internal purposes and accounting records.
• Eager to learn, and investigate complex issues
• Maintain an organized system or records for clients with defined processes
• Managing and communicating compliance needs for clients (Annual Notices, 5500, PCORI, etc.)
• Following Quality Assurance Processes to ensure accuracy prior to materials delivery to clients.
• Collaboration with centralized teams (CAST, Benefits Technology, Analytics, etc.)
• Establishing and maintaining strong and effective business relationships with team mates, clients, carriers, and management
• Utilizing HUBs national consulting practices when appropriate for client needs.
• General knowledge of benefits (medical, dental, vision, life, disability, etc.)

Key Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Teamwork - Supports all organizational departments in a collaborative effort for everyone to succeed
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
• Quality Management - Demonstrates attention to detail, and care of product quality.
• Project Management & Prioritization - Ability to work with a team and adhere to deadlines and reprioritize as needed.

Experience and Education

• 1-2 years administrative experience or previous work experience related to group health insurance preferred
• Minimum High School Diploma
• Bachelor's Degree desired, but not required
• L&H License required or able to obtain within 60 days from hire

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include Close vision and Distance vision.
• Some travel required by car to meet with clients and other outside events.

Other Requirements

• Must hold a valid Driver's License
• Dependable transportation

Public Speaking/Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates.
• Bilingual in English and Spanish a big plus.

Math Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

• To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.

What we offer you

• We invest in your growth.
• HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.