Account Management Intern

About the role

Our summer internship program is an excellent opportunity to tie what you have learned in the classroom into real-world experience. The program consists of an 11-week immersion into Werner Enterprises.

Internship Overview

• Paid internship that includes dedicated job training and learning opportunities
• Located at our Corporate Headquarters in Omaha, Nebraska (some remote and off-site opportunities may be available)
• Collaborative, inclusive work environment
• Real-world experience
• Paid housing/housing assistance may be available

Responsibilities

• Manage a customer account, or accounts, serving as the primary point of contact for all account management-related inquiries and issues.
• Coordinate the transportation of goods, including scheduling loads, arranging pickups and deliveries, and tracking shipments to ensure timely delivery.
• Proactively communicate with customers to provide updates on load status, address any concerns or issues, and ensure overall satisfaction.
• Collaborate with internal teams to resolve any issues and ensure smooth execution of transportation services.
• Identify opportunities to optimize logistics processes and improve efficiency, both internally and for customers.
• Stay informed about industry trends, regulations, and best practices to continuously improve service offerings and remain competitive in the market.
• Complete a group project with the other summer interns as specified by the Director of Implementation.
• Perform other related duties as assigned by supervisory personnel.

Qualifications

• Currently attending an accredited college or university at a Junior level in attempts to receive a Bachelor's degree in Business Administration with an emphasis in Logistics/Transportation, Management, or Marketing.
• Previous customer service experience preferred.
• Strong communication and organizational skills.
• Ability to understand account management.
• Ability to prioritize and coordinate multiple tasks simultaneously.
• Strong research and analytical skills.
• Skill in planning and time management.

Additional information

We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

All information collected will be handled and retained as explained in the Privacy Policy.