Account Manager - Aftermarket

About the role

This role will serve as a primary contact for Commercial Vehicle Aftermarket accounts. This individual will maintain high standards of customer satisfaction within area of responsibility. The primary responsibility will be to increase unit volume at the primary account at the customer level. This individual will interact with all organizational levels including Marketing, Pricing, Purchasing, Materials Planning, Engineering and Sales on a regular basis.

Principle Responsibilities

• Serve as the primary contact in a Commercial Vehicle customer environment where interactions are varied and require knowledge in Technical Product Knowledge, Pricing, Materials Planning, Marketing, and Warranty as it relates to suspension systems and components support.
• Ability to determine end to end customer needs and develop solutions with our product.
• Act as customer advocate to ensure timely execution of actions and communicate results to all applicable internal and external teams.
• Develop strategies to increase sales, targeted not only at discretionary purchases, but new markets and opportunities that exist for the commercial vehicle channel of distribution.
• Maintain thorough understanding of industry, products and use, brand, business to business through end use customers, competition, technical features, and policies and procedures.
• Determine relative strengths and weaknesses of our competitors and communicate to marketing and sales management.
• Represent company in appropriate customer discussions to minimize miscommunication while maximizing coordination.
• Maintain and update files for designated accounts.

Qualifications & Requirements

• Customer-focused with a strong commitment to delivering value and building long-term customer relationships.
• Ability to develop and execute strategic sales and account plans.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Ability to effectively communicate and influence stakeholders at all levels of an organization.
• Capable of delivering technical product training and supporting customer education initiatives.

Education & Experience

• Bachelor's degree in Business, Marketing, Engineering, or a related field required.
• 1-3 years of experience in sales, account management, business development, or a related commercial role.
• Experience working with commercial vehicle aftermarket organizations such as Navistar, Hendrickson, Aurora, VIPAR, or similar customers preferred.
• Strong product knowledge and technical aptitude, preferably within the automotive or commercial vehicle industry.
• Proven negotiation and relationship management skills.
• Completion of IATF and other required company training programs.

Additional Information

All your information will be kept confidential according to EEO guidelines. This is a full-time, direct-hire position.