Account Manager

Responsibilities

• Write a Personalized Help Guide to Train Clients on their Use Case.
• Perform one-on-one Training of the Software to new and existing clients on how to use the software (step by step).
• Conduct online webinars.
• Accountable for client retention and assists with service level tracking and reporting.
• Manage a select portfolio of clients, including contract renewals and price increases.
• Perform extensive research on how to retain and increase sales through client partnerships.
• Perform standing quarterly business reviews with each client.
• Drive retention, expansion, and advocacy, positioning yourself as a thought partner throughout your customers' journey.
• Hold periodic calls with clients to review ongoing projects and customer health and discuss enhancements and new features relevant to them.
• Continuously analyze your customers' health and solution usage to recommend relevant, value-adding enhancements and to Upsell to an advanced license type.
• Interact with internal teams to stay up-to-date with new system functionalities and their use cases.
• Liaise between customers and internal teams.
• Traveling and representing CaseGuard at conferences across various industries, including law enforcement and government agencies.

Requirements

• 1 - 3 years of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.
• Excellent interpersonal and communication skills, as well as participating in writing blog posts and help materials.
• Excellent listening, negotiation, and presentation skills.
• Ability to build and maintain lasting relationships with key clients and build networks within the law enforcement community, healthcare, and the private sector.
• Analytical and able to see the bigger picture, matching specific solutions to each client's business objectives.
• Independent, self-motivated, and driven to investigate possible solutions for challenges with no pre-established answer.
• Organized, with the ability to manage a wide range of customer activities.
• Knowledge on customer relationship management tools Salesforce and Notion).

Benefits

• Competitive Salary
• Stock Option
• Medical, Dental, and Vision Insurance
• 401K
• Paid Vacation
• Ten paid holidays per year
• Friendly and Learning environment

Pay Range

$70,000 - $80,000 Annually plus uncapped commission