Account Manager

The Role and Team

As an Account Manager, you will focus on ensuring customer success, retention and growth, while constantly looking for opportunities to broaden client relationships within some of our largest accounts. An Account Manager's client book is composed of the world's largest brands and media players.

This is a hybrid role based out of our New York City office, with regular in-office expectations.

Applicants must be authorized to work in the United States without the need for visa sponsorship, now or in the future. Candidates must be within commuting distance of our New York City office. Relocation assistance is not available.

The Ideal Candidate Is

• A leader committed to fostering an inclusive culture and values a representative workplace that embraces diversity of thought and experience.
• A strategic problem solver and negotiator who understands clients' needs and always figures out a way to make it work. You think creatively to relieve pain points and circumvent obstacles to hit goals.
• A confident communicator who understands how to effectively tailor messaging and articulate value, be it in person, on the phone, or over email. You have an affinity for navigating difficult conversations and can hold your ground in negotiations.
• A results driven and a tenacious go-getter who's excited by new challenges and stays positive in the face of adversity. You expect yourself to hit - if not exceed - your goals and know how to make it happen. A sales minded professional with an aptitude for building long-term relationships. You're always looking for ways to optimize.

Key Responsibilities

• Manage day-to-day relationships within a portfolio of 30+ high-value clients, creating and executing tailored account growth strategies.
• Consistently identify and close upsell and cross-sell opportunities by understanding client business needs, market challenges, and EMARKETER's full product suite.
• Proactively prospect within existing accounts to expand relationships into new departments, teams, and business units.
• Build strong relationships with key stakeholders and navigate C-level discussions and negotiations to secure renewals and long-term contracts.
• Maintain high levels of client engagement through regular touchpoints, business reviews, and solution-driven conversations.
• Establish and clearly communicate the value proposition of EMARKETER, using data and insights to demonstrate ROI.
• Collaborate with internal teams (product, marketing, customer success) to deliver value-driven solutions and optimize client outcomes.

Desired Skills & Experience

• 3-5+ years in full-cycle B2B account management for a subscription-based or SaaS product, with a proven track record in upselling, cross-selling, prospecting, and account expansion
• Demonstrated success negotiating contracts and renewals with senior executives and C-level clients
• Strong sales acumen with consistent quota attainment or overachievement
• Experience building multi-threaded relationships to drive growth and retention
• Prior experience in digital marketing, media, or SaaS is highly preferred
• Dedication to client success, with the ability to translate business needs into tailored
• Bachelor's degree required

Salary & Benefits

• Base salary: $75,000-$85,000 (dependent on skills, experience, and competencies)
• On-Target Earnings (OTE): $110,000-$120,000 (base + uncapped commission)
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance plans
• Matched and vested 401k plan
• Access to resources for financial planning guidance, family planning services, mental health reach-out, and Employee Assistance Programs (EAP)
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more

• Salary for the role is commensurate with experience and depends on a number of factors, including a candidate's qualifications, skills, competencies and experience.
• US pay range $75,000—$85,000 USD

What We Value

Our people are the foundation of our success. Guided by our values, we

• Serve Our Clients: We prioritize their needs to deliver excellence in our products and services.
• Work as One Team: We collaborate with trust, accountability, and transparency.
• Innovate and Adapt: We foster curiosity, resilience, and fearless exploration of new ideas.
• Celebrate Diversity and Inclusion: We embrace a diverse, inclusive environment where all voices are valued and respected.

To learn more about what it's like to work at EMARKETER check out our careers page and life page.

If this sounds like a great job for you, please apply online and tell us a bit about why you're a good fit for the role.

Please note that for all positions at EMARKETER, there is an exercise component specific to the role to reduce selection bias in our recruiting process and test how you apply knowledge.