Account Manager

About the Role

In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.

What You’ll Do

• Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
• Manage renewals: Proactively engage with customers to secure timely contract renewals.
• Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
• Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
• Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
• Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
• Negotiate contracts: Ensure favorable terms while maintaining strong relationships.

What We’re Looking for

• 4-6 years of experience in account management within a B2B SaaS company.
• Proven track record of driving renewals and upsell revenue
• Excellent communication, negotiation, and relationship management skills.
• Ability to analyze customer data to identify risks and opportunities.
• Experience working with Salesforce and Stripe
• Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
• Excellent verbal and written communication skills, as well as interpersonal skills
• Organizational, project management, and time management skills
• High adaptability and desire to operate in a fast-paced, ever-changing startup environment

Nice to Haves

• Industry Knowledge: Experience in the lead capture, digital business card, or related tech industry.
• Networking Skills: Established network of contacts and decision-makers.
• Analytical Skills: Ability to analyze customer metrics and derive actionable insights to improve performance.
• Continuous Learning: At Popl, we are excited to learn new things every single day. Being a curious and continuous learner is paramount.
• Team Player: Willingness to join and help cultivate a positive team culture. Our team is young, full of energy, and so excited about our mission. We’d like to have you join us!