Account Manager

What You'll Do

Viant is seeking a talented Account Manager to join our Atlanta team. In this dynamic role, the Account Manager owns the client-facing relationship, ensuring superior service through pre-sales support, campaign management, relationship development, account retention and upsell activities. This is a tremendous opportunity to gain experience in generating revenue alongside a territory sales team.

Our Account Managers are enthusiastic, outgoing self-starters charged with supporting pre-sales activities to help win accounts and managing ongoing client relationships. With excellent communication and interpersonal skills, the ideal candidate works well with cross- functional team members in order to help our clients navigate changes in the media landscape and leverage Viant's platform and data services to grow their business.

Responsibilities

• Support RFI/RFP process to land new accounts across all service models in assigned territory
• Craft effective responses to RFPs and RFIs, including feasibility scoping, campaign design, and supporting documentation
• Manage and grow a roster of assigned accounts in territory or segment to maximize client satisfaction, retention, and growth
• Work as liaison between client and internal departments to onboard new customers, coordinate campaign updates, upsell opportunities, and troubleshoot delivery and performance issues
• Manage the campaign launch process from start to finish, inclusive of client kick off call, strategy recommendation, asset collection, optimization, and delivery of performance reporting
• Utilize Salesforce to ensure all campaign information is accurate
• Deep understanding of Viant's entire product offering and best practices for campaign effectiveness and cross-selling
• Proactively use data, trends, market insights, and logic to develop tailored campaign recommendations and opportunities for continued success
• Tasked with supporting growth goals QoQ and YoY, and being primary point of contact for the customer on day-to-day account needs

Qualifications

• 2-3 years digital media/programmatic/ad tech account management or client service experience
• 6+ months of hands-on-key campaign management experience
• Strong understanding and enthusiasm about the latest in digital media, ad tech, data targeting, 1st party data, platform sales, programmatic, behavioral targeting and optimization strategies
• Ability to thrive in a fast-paced work environment, while being able to quickly gain product efficiency across our broad set of offerings
• Smart, articulate, polished, self-driven, highly motivated team player with excellent problem-solving skills, as well as superb organizational, written, and verbal communication skills
• A consultative, strategic thinker with great energy and enthusiasm for account growth, upsell/cross sell, and customer success
• Proficient in MS Office, including PowerPoint, Excel and Outlook; Exposure to Salesforce.com or similar CRM; and Aptitude for working with custom software systems
• Bachelor's degree required