Account Manager, Casualty

A Brief Overview

Argo Group currently has a challenging opportunity for an Account Manager in their casualty line of business. This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research, and analysis. The Account Manager plays a pivotal role in delivering customer service excellence to our internal and external partners.

This role will work onsite 5x per week from our Chicago Office.

The primary duties and responsibilities of the role are

• Analyze and process account inquiries, complex endorsement requests, and changes such as billing and other needs within established service standards.
• Utilize and follow internal guidelines, authority, and procedures to ensure that all assigned work transactions are processed accurately while meeting service and compliance standards.
• Conduct underwriting file analysis, including identifying forms and endorsements to be used in the policy.
• Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Develop and maintain positive working relationships with underwriters, customers, and business partners to provide high-quality service to clients.
• Set up rating, issue binders, and send out quotes on behalf of the underwriters.
• Interact with brokers to assist with follow-up for underlying information, subjectivities as well as addressing account inquiries.
• Thorough review and analysis of inspection reports, including follow-up with brokers on observations that affect coverage implications.
• Participate in projects and other duties as assigned.
• Attend broker visits when appropriate.

Core qualifications and requirements for this position include

• High School diploma or equivalent; college coursework or degree preferred.
• General knowledge of commercial insurance strongly preferred.
• Must be able to function effectively in a time-sensitive and high-volume environment.
• Flexible and adaptable to changing direction, adjusting priorities, and/or working on multiple tasks simultaneously.
• Able to work autonomously in a fast-paced, production-oriented environment.
• Strong oral, written, organizational, analytical, and prioritization skills.
• Ability to maintain a positive working relationship with the agent/broker workforce.
• Must display a professional demeanor and excellent customer service skills.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Ability to travel on a minimal basis.

Pay and benefits

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location.

In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

Chicago Pay Range: $55,000 - $78,000

Please Note

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.