Account Manager III, Commercial Lines - Aviation

About the role

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We're creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another's success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you're starting out or leveling up, you'll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

What We Offer You

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that's important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

Summary

The Account Manager III is accountable for delivering excellent and efficient service through day-to-day account management of assigned accounts. The Account Manager III has a direct impact on agency success by achieving client retention goals, effectively and consistently ensuring client satisfaction, and fostering a culture of accountability, integrity, trust, respect and teamwork while focusing on continuous improvement.

The Account Manager III will serve as a mentor to Account Manager I(s), Account Manager II(s), and new Producers, provide direction to Account Manager Assistants I and II, and support experienced Producers. The Account Manager III uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations.

Essential Duties and Responsibilities

• Establishes and builds customer and carrier relationships
• Responds to client coverage inquiries
• Reviews contracts and agreements for insurance coverage compliance
• Remarkets renewals with carriers to include gathering information and reviewing applications and submissions for accuracy and completeness
• Negotiates terms, pricing and conditions with carriers
• Recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies
• Contacts clients regarding outstanding receivables
• Functions as a high level strategic partner to the client
• Identified as the Account Management subject matter expert on coverages
• Proactively uses agency resources, such outsourced partners, technologies, etc., and processes in order to create efficiencies within your processes; encourage other in utilization of these resources as well
• Monitors functions performed by junior-level Account Managers and Account Manager Assistants, and supports, mentors and trains as necessary
• Performs other duties and projects as assigned

Requirements

• 5+ years experienced in a senior account manager role
• Superior customer service and problem-solving skills with the ability to work in a team environment
• Excellent written and verbal English communications skills required
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Ability to work a regular, full-time work schedule at HUB's facility(s) and willingness to travel on business when required
• Supervisory, project leader, mentor or team leader experience preferred

Education, Licensing or Certification Requirements

• High School Diploma or equivalent required; College Degree preferred
• Currently licensed in good standing in required lines and states with all necessary CE credits
• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

What we offer you

• We invest in your growth.
• HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career.
• Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America's largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada - through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.