Account Manager, Retail

About the role

Hi, We're Centerfield!

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Opportunity

You will own and grow a book of 100-125 insurance agents, helping them acquire in-market auto and home insurance customers through exclusive, consumer-initiated inbound calls. These consumers are connected in real time via warm transfers from our pre-qualification call center, sourced from high-quality online experiences, including AutoInsurance.com

This is a revenue-forward role. Success requires a sales mindset and comfort operating around conversion rate, cost per call, and cost per policy (COA). You are responsible for driving measurable outcomes across your book.

How You’ll Contribute

• Own and grow a book of ~100-125 accounts at ~$5K/month in spend
• Drive revenue through upsell, cross-sell, and new campaign creation
• Build and manage portfolios of campaigns across targeting, filters, and pricing
• Lead performance conversations using conversion rate, cost per call, and COA
• Align bids and structure to achieve profitable customer acquisition
• Identify underperformance and take action on pricing, targeting, and expectations
• Partner with media and operations to improve call quality and volume
• Maintain retention through consistent performance and value delivery

What We’re Looking For

• 4+ years in account management or sales, ideally in performance marketing, lead gen, or insurance
• Comfortable owning a revenue number and managing a high-volume book
• Strong grasp of conversion rate, CPA/COA, and ROI
• Ability to turn data into clear actions and recommendations
• Confident communicator on pricing, expectations, and results
• Comfortable picking up the phone and leading conversations; not an email-only role
• Experience managing multiple campaigns within an account
• Proficient in Salesforce and Excel
• Organized and accountable

How We Operate

• You should be comfortable discussing conversion to policy and COA with agencies. Our clients tend to realize ~18-30% conversion rates, so that’s generally where the conversation starts.
• We connect in-market auto and home shoppers with the right agent and carrier, aligned to coverage and price. The model is built on continuous optimization across quality, routing, and pricing.
• We take our relationships with carriers and agents seriously, with an emphasis on performance, transparency, and long-term growth.

Reality of the Role

• High-activity, performance-driven environment
• Expected to drive growth, not maintain
• Conversations focused on outcomes, not activity
• Comfortable pushing on pricing, account setup, and setting realistic expectations so agents can realize their full potential within our marketplace