Account Manager (Travel & Tourism Clients)

TransPerfect Is More Than Just a Job

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Position summary

The Account Manager will drive new business development, identifying and securing enterprise-level Travel & Tourism clients - from initial prospecting through contract execution.

In parallel, the role will serve as the main point of contact for an assigned portfolio of existing clients, focusing on expanding partnerships, introducing new AI-enabled and digital solutions, and increasing account value through consultative engagement.

This position focuses on global, enterprise-level Travel & Tourism organizations including airlines, hotel groups, cruise operators, destination brands, and travel technology providers. The role requires a commercially-driven professional capable of engaging Digital, Marketing, eCommerce, and Operational stakeholders in conversations around global growth, workflow modernization, and scalable content and technology solutions.

Position responsibilities

Business Development (60%)

• Identify and engage Travel & Tourism enterprise prospects
• Generate new business through proactive prospecting, industry networking, digital outreach, and participation in trade events
• Adopt a consultative sales approach from qualification through negotiation and contract execution
• Develop an understanding of client business models and identify and pitch international growth strategies
• Position TransPerfect's AI-enabled content, technology, and global solutions within broader digital transformation and operational initiatives
• Collaborate with Sales Leadership to structure and close complex, multi-service enterprise agreements

Account Growth & Client Management (40%)

• Serve as a strategic partner for assigned clients, aligning solutions with client needs
• Monitor account performance and proactively identify and drive expansion opportunities through cross-sell and up-selling activities
• Collaborate with Production and Technology teams to support smooth implementations and contribute to client satisfaction
• With the support of Management, define pricing strategies, participate in contractual discussions, and revenue forecasting with Accounting teams

Essential skills & experience required

• Minimum Bachelor's Degree or its equivalent
• Superior written and spoken communication skills in English
• Excellent problem solving and analytical skills
• Ability to build, develop, and maintain long-term professional relationships
• Results-oriented and comfortable working in target-driven environments
• Analytical skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to prioritize effectively and manage multiple initiatives in a fast-paced, multicultural environment

What would stand you apart

• Experience using CRM and sales intelligence platforms (e.g., Salesforce, Apollo, or similar tools)
• Knowledge of additional languages at professional working proficiency
• Experience in Sales, Business Development, or Strategic Account Management
• Exposure to the Travel & Tourism industry (airlines, hospitality, cruise, travel tech, agencies, etc.)
• Familiarity with digital ecosystems, CMS platforms, eCommerce environments, or AI-enabled solutions

We are looking for professionals who

• Demonstrate initiative and strategic thinking
• Navigate complex, multi-stakeholder environments with confidence
• Combine commercial drive with consultative problem-solving
• Thrive in international, cross-functional teams
• Focus on delivering measurable business impact

Additional information

We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come, stay and do their best work. Together with passionate, creative and collaborative colleagues, we are working to ensure accessibility is for everyone.