Account Manager - West (Remote)

Who You Are

You are a seasoned customer-centric Account Manager responsible for supporting sales operations, onboarding clients, managing accounts, preparing quotes, and coordinating accurate, on-time order fulfillment. The role requires strong organization, communication, adaptability, and relationship-building skills, with U.S.-based candidates.

About The Role

We're seeking a highly organized and customer-centric Account Manager to join our growing team. In this role, you'll partner closely with Account Executives, clients, key partners, and internal teams to provide exceptional support throughout the sales operations process. You'll play a key role in building long-term, trusted relationships with clients by delivering accurate, timely service and driving operational excellence.

This is a dynamic role requiring both attention to detail and strong interpersonal skills. The ideal candidate will be adaptable, proactive, and capable of switching between support and leadership functions as needed.

Must be based in the United States. Preference will be given to candidates located in PST time zone (CA, OR, WA).

Other responsibilities include

• Serve as a trusted advisor to key accounts, customer stakeholders, and executive sponsors
• Support new client onboarding and growth initiatives in collaboration with Sales
• Generate timely, accurate quotes and ensure smooth order placement and processing
• Oversee customer account management including contract and agreement negotiations
• Coordinate with internal/external teams to forecast stocking needs and delivery schedules
• Act as a client advocate with a focus on improving the customer experience
• Collaborate cross-functionally to ensure on-time and accurate delivery of all orders
• Escalate risks appropriately and support remediation efforts
• Complete ongoing security awareness training and comply with company policies.
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts.
• Other duties as assigned.

We live and breathe our core values

• We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other's shoes, readily admit our mistakes, and generously share our time and knowledge.
• Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best.
• Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results.

We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability.

Some of Our Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you'll want to achieve greatness with!

Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $65,000-80,000 OTE, (base salary plus opportunities for bonus and/or commission). Compensation in other geographies may vary.