Account Representative

About the role

Skillbridge Academy is seeking a motivated, personable, and detail-oriented Account Representative to join our growing team in New York, NY. In this role, you will serve as a key point of contact for clients, build lasting professional relationships, and support daily account operations.

You will work closely with a collaborative team to deliver exceptional service, identify opportunities for improvement, and ensure a positive client experience. This is an excellent opportunity for individuals who enjoy working with people, solving problems, and developing valuable business and communication skills in a professional environment.

Key Responsibilities

• Establish and maintain positive, long-term relationships with clients and account contacts.
• Serve as a primary point of contact for account-related inquiries, updates, and requests.
• Provide professional, timely, and accurate assistance to ensure client satisfaction.
• Coordinate with internal departments to support efficient account management and service delivery.

• Maintain organized and accurate account records, communications, and documentation.
• Identify client needs and recommend appropriate solutions to strengthen relationships.
• Assist with account onboarding, follow-ups, and ongoing client communications.
• Contribute to team objectives while maintaining high standards of professionalism and service.

Qualifications & Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal abilities and a customer-focused mindset.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Confidence in building relationships and communicating with diverse individuals.
• Proactive, adaptable, and solution-oriented approach to daily challenges.

• Comfortable using computers, email, and general office applications.
• Willingness to learn new processes, develop professional skills, and contribute to a team-oriented workplace.
• Positive attitude, reliability, and a strong sense of accountability.

Additional Information

At Skillbridge Academy, we recognize that investing in our people is an investment in our future. Competitive Salary: $49,000 - $53,000 annually. Career Growth Opportunities: Develop professionally with opportunities for increased responsibility and career advancement. Professional Skill Development: Strengthen your communication, client relationship management, organization, and business operations skills.

Training & Support: Receive guidance and resources to help you build confidence and succeed in your role. Collaborative Work Environment: Join a supportive team that encourages teamwork, fresh ideas, and professional excellence. Meaningful Contributions: Take on responsibilities that directly support client satisfaction and organizational success.

Transferable Business Skills: Build a strong foundation for long-term success across client relations, account management, and business operations.