Account Representative

Responsibilities

• Build and maintain strong, long-term relationships with OEMs and contract manufacturers via phone and email, acting as a trusted partner for semiconductor sourcing needs
• Serve as the primary point of contact for all customer-specific semiconductor and electronic component needs, including escalations and urgent shortages
• Ensure timely and accurate delivery of components and supply chain solutions
• Maintain detailed records of customer interactions, forecasts, and pipeline activity within CRM systems
• Drive sales by identifying component requirements, cross-referencing part numbers, and initiating engagement through outbound prospecting, technical discussions, and solution-based presentations
• Understand and communicate the value of Smith's services within the semiconductor supply chain
• Monitor and respond to semiconductor market trends to provide strategic guidance to customers
• Negotiate pricing, lead times, and supply terms in alignment with real-time market conditions and component availability
• Collaborate closely with Smith's Purchasing team to source hard-to-find and allocated components, ensuring quality, traceability, and supplier reliability

Competencies

• Strong communication skills
• Advanced negotiation skills
• Collaborative team player with the ability to work cross-functionally across sales, purchasing, and quality teams
• Results-driven with a strong sense of urgency, especially in time-sensitive sourcing situations
• Deep commitment to customer satisfaction
• Skilled in overcoming objections related to pricing, lead times, and supplier risk in the semiconductor market

Minimum Qualifications

• Bachelor's degree or equivalent experience
• Knowledge of and experience with selling strategies is preferred
• Knowledge of MS Word, Excel, PowerPoint, and Outlook