Accounts Receivable Analyst

What you will be doing

• The Accounts Receivable Analyst will assist the Accounting team with tasks related to the collection of customer accounts and customer service. The Accounts Receivable Analyst has no management responsibilities.
• This position operates under supervision of the Accounts Receivable Manager and as part of the full Accounts Receivable team.

The Responsibilities

As Accounts Receivable (AR) Analyst, you will report to the Senior Manager of AR and be responsible for the successful management and reconciliation of your assigned portfolio of client accounts to maintain or lower the company's AR balance and increase available cash. In addition to aiding in the collection of overdue accounts, you will be tasked with effectively resolving client issues and working collaboratively with colleagues in other company departments.

Collections

• Work with Accounts Receivable Manager and team to prioritize and carry out collection efforts based upon the established collection objectives to ensure efficient and timely collections of assigned customer accounts
• Explore and implement efficiencies in methods used for collections efforts
• Prepare accounts receivable schedules and statistics as needed and maintain accounts receivable reports as directed
• Maintain documentation of all communications with customers
• Communicate critical customer information to Manager and other appropriate Illumia management
• Manage a large volume of incoming customer communications
• Research answers to customer questions and communicate responses to the customer in a timely manner

General Accounting

• Enter all cash receipt batches and ensure timely and accurate application of payments and credits to customer accounts
• Handle all audit requests related to accounts receivable as requested

Customer Experience

• Respond promptly to customer inquiries and resolve issues to enhance customer satisfaction
• Collaborate with internal teams to ensure seamless account management and positive customer experience
• Monitor feedback and identify opportunities for service improvements
• Be professional and helpful in all communications with customers and other Illumia staff

What You'll Bring to the Table

• Strong skills in Microsoft Office
• Excellent communication and organizational skills
• General knowledge of accounting processes
• Strong problem solving and critical thinking skills
• Commitment to exceptional customer service
• Excellent attention to detail
• Ability to produce quality deliverables with high deadline sensitivity

Our leaders are Humble, Hungry, and Smart

• Humble:The right leaders for Illumia don't need to own the spotlight - they share credit, define success collectively, and are quick to elevate the contributions of others. This is a company that still writes its story. The leaders who thrive here find energy in building something together, not in being recognized as the smartest person in the room.
• Hungry: Weare not looking for caretakers. We are looking for leaders who are restless about what's possible, self-motivated to close the gap between where we are today and where we need to be, and who are already thinking about the next opportunity before anyone asks.
• Smart: AtIllumia, our leaders must operate across a complex, distributed organization spanning multiple product lines, two legacy cultures, and thousands of customers with competing priorities. Technical skills matter, but the ability to read a room, build trust across functions, and bring people along is what separates a great leader from one who burns the organization out.

Additional information

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What's Good to Know

No Travel is required for this position.

Who You'll Work with

• Customers
• Accounts Receivable Team members
• Billing Team
• Sales and Client Success Team

Pay and benefits

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice