Accounts Receivable Operations Specialist

About the role

The Accounts Receivable Operations Specialist supports the overall health and management of the assigned accounts receivable portfolio. The role provides proactive oversight across aging, disputes, account reconciliation, credit and risk awareness, internal coordination, and timely resolution. The position identifies barriers to resolution, establishes clear ownership, drives follow-through, escalates risk, and helps prevent repeat issues. Customer payment collection activities are not within the scope of this position.

Position Schedule: Monday - Friday; 8:00 am - 5:00 pm

Accounts Receivable Risk Management

• Monitor the district AR portfolio and identify accounts requiring review, escalation, or corrective action.
• Review high-risk accounts, including past-due balances, reserves, payment trends, aged credits, unresolved disputes, and credit exposure.
• Coordinate AR escalations with Operations, Sales, Account Management, Centralized AR, and leadership.
• Support complex AR matters involving bankruptcy, legal issues, bad debt, and customer risk.

Dispute & Resolution Management

• Monitor invoice disputes and ensure timely progression toward resolution.
• Coordinate ownership of disputes and partner with stakeholders to resolve discrepancies.
• Escalate aged, stalled, or high-impact issues as needed.
• Analyze dispute trends and identify opportunities to improve billing accuracy and reduce rework.
• Maintain documentation and visibility of outstanding issues and actions.

AR Reporting & Financial Visibility

• Prepare for and support AR/Credit review meetings.
• Review high-risk accounts, aging trends, reserve exposure, payment concerns, and action items with stakeholders.
• Track follow-up actions and provide reporting to leadership, Sales, Account Management, and Operations.
• Analyze AR and accounting reports to identify risks, trends, and improvement opportunities.

Customer Account & Credit Management

• Monitor and resolve aged customer credits.
• Support refunds, ACH/vendor setup documentation, invoice recap processes, and customer-specific AR requirements.
• Coordinate with customers and internal teams to resolve account issues and obtain required approvals.

Process Improvement & Cross-Functional Support

• Serve as a resource for AR processes, systems, and policy changes.
• Support implementation, communication, and adoption of AR process improvements.
• Provide guidance to Operations, Finance, Sales, and Account Management teams.
• Identify process gaps, improve accountability, and drive resolution of recurring issues.

Minimum Qualifications

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English, both written and verbal
• Must have the ability to work overtime in support of the department's needs
• Must be able to commute to the city of Hawthorne CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment

Desired Qualifications

• Good computer skills (Word, Excel, and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written, verbal, and interpersonal communication skills
• Has a demonstrated strong work ethic, and reliability

Additional Information: Reporting Structure

• Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

• All your information will be kept confidential according to EEO guidelines.
• The hourly rate for this position is $20-$30 per hour