Accounts Receivable Specialist

Position Overview

API seeks a motivated, detail-oriented Accounts Receivable Specialist to collect outstanding commission invoices and maintain accurate customer accounts.

Key Responsibilities

• Contact customers worldwide by phone and email to collect outstanding commission invoices and follow up on past-due balances and payment plans.
• Manage assigned aging portfolios, analyze payment activity, identify collection trends, and support cash-flow goals.
• Investigate and resolve invoice, payment, account, and billing discrepancies in partnership with customers and internal departments.
• Reconcile customer accounts, research balances, and accurately post and apply payments as needed.
• Respond promptly and professionally to inquiries while maintaining productive customer relationships.
• Document collection activity and account resolutions; maintain accurate records in company systems.
• Assist with month-end reconciliations, reporting, and other assigned duties.

Required Qualifications and Experience

• 1+ years of accounts receivable, collections, customer service, or related experience preferred; high-volume collection calling experience is a strong plus.
• Excellent written and verbal communication skills, with a professional, confident phone presence.
• Strong attention to detail, accuracy, problem-solving, analytical, and account reconciliation skills.
• Ability to prioritize multiple accounts, work in a fast-paced environment, learn new processes, and adapt to new systems.
• Customer-focused, persistent, dependable, proactive, accountable, and results-oriented.
• Proficiency in Microsoft Excel and Outlook; experience with NetSuite, ACES, and Salesforce is a plus.

Position Type and Expected Hours of Work

• This is a full-time position with an expected work schedule of 40 hours per week. Additional overtime may be required based on business needs, typically ranging from 0 to 10 hours per week.

Supervisory Responsibilit y

• No

Total Rewards Package

• 401(k) with employer matching
• Paid Time Off
• Extended health insurance, LTD, life insurance, and Employee Assistance Program
• Access to company-sponsored volunteer and community engagement programs
• Recognition & rewards program
• Hybrid work schedule

Career Growth Opportunity

• Be part of a growing organization that offers career advancement, professional development, and the chance to make a significant impact on financial operations.

Compensation

• T he good faith pay rate is between $19.50 - $21.50 USD/hour.
• Compensation is determined based on several factors, including the candidate's experience, qualifications, and skill set, geographic location, as well as internal alignment and external benchmarks.

Other Duties

• Duties, responsibilities and activities may change at any time according to business needs.
• The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.