Accounts Receivable Specialist

About the role

Misumi USA | Full-Time

PLEASE NOTE: The person in this role will work from our office in Schaumburg, IL.:

Misumi

Americas is a division of MISUMI Group, a leading provider of standard, configurable, and custom manufacturing solutions. We pair a massive catalog of components with a world-class digital manufacturing platform, helping engineers and procurement teams move faster across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago area, we're a trusted partner to some of the most innovative companies in the Americas.

Why This Role Matters

As our Accounts Receivable Specialist, you'll own a portfolio of B2B and B2C accounts - some straightforward, some genuinely complicated. You'll be the person who catches credit risk early, negotiates repayment plans that actually work, and keeps disputes from turning into write-offs. This isn't a back-office, process-the-paperwork role: you'll work directly with sales, customer service, and finance to solve problems that affect the company's bottom line.

What You'll Do

• Make collection calls and follow up on past-due accounts with customers directly.
• Own day-to-day credit evaluation for your portfolio, with support from your manager.
• Assess credit exposure for new and existing customers using D&B reports and other data, and apply that analysis to sound open-credit-term decisions.
• Investigate and resolve disputed accounts receivable in partnership with sales and customer service.
• Keep customer account information current and accurate in the system.
• Process credit card payments through our accounting systems.
• Manage dunning and escalate serious delinquency issues appropriately.
• Troubleshoot outstanding account issues and drive them to resolution.
• Review and approve or hold orders using sound judgment on customer risk.
• Apply Lock Box payments and reconcile customer accounts.
• Process customer refunds and maintain accurate filing records.
• Contribute ideas for process improvement - we want people who make the job better, not just do the job.
• Provide team coverage for time-off requests, and partner across business units, sales, customer service, and finance on credit and customer service matters.

What You Bring

• 3 - 5 years of experience in Accounts Receivable, Order-to-Cash (O2C), and Credit & Collections - B2B experience strongly preferred.
• A track record managing complex, varied customer portfolios independently.
• Strong negotiation and communication skills - you can hold a firm line on collections while keeping the customer relationship intact.
• A customer-focused mindset paired with real attention to detail.
• Comfort influencing stakeholders outside your own department.
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred.
• Experience with SAP or NetSuite preferred.

Bonus Points

• Analytical chops in Tableau, Power BI, Sigma, or SQL.
• Experience driving workflow automation or process enhancement.
• Hands-on use of AI tools in a finance or collections workflow.

A Few Practical Notes

This role is based in Schaumburg, IL. It involves routine sitting, walking, and computer work, and occasional international travel (about 1% annually) for team meetings, offsites, trade shows, or conferences.

Salary Range

$50,000 - $63,200 base salary per year, depending on experience.

Benefits include, but are not limited to

• Comprehensive medical and dental coverage
• 401(k) plan
• Generous PTO and leave programs

We're actively seeking teammates who

• Bring diverse perspectives and experience to our culture and company.
• Excel at being part of a strong, empathetic team.
• Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
• Have an 'always learning' mindset that celebrates learning, not just wins.
• Help us continue to build a world-class organization that values the contributions of all of our teammates

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.