Accounts Receivable Specialist - Call Center

About the role

This role is responsible for contacting customers by phone to secure payment commitments, resolve payment-related concerns, and maintain accurate records of customer interactions. The A/R Specialist will work in a fast-paced, metric-driven environment and is expected to achieve defined performance targets while delivering professional customer service.

Responsibilities

• Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.
• Request payment directly and negotiate payment arrangements within established company guidelines.
• Use active-listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps.
• Investigate payment details, account information, and customer inquiries using ERP and CRM systems.
• Document customer interactions, payment commitments, follow-up actions, and relevant account details accurately and thoroughly.
• Complete timely follow-up on payment arrangements, customer commitments, and unresolved issues.
• Escalate complex customer concerns, disputed information, or issues outside established guidelines to the appropriate internal contact.
• Maintain a professional, confident, respectful, and solution-oriented approach during all customer interactions.
• Protect customer and company information by following established procedures, confidentiality requirements, and applicable policies.

Experience and Skills

• Previous experience working in a fast-paced, metric-driven call-center strong preferred
• Experience in high-volume accounts receivable collections, telesales or a comparable outbound-calling role.
• Strong active-listening, problem-solving, negotiation, and customer-service skills.
• High energy, resilience, and the ability to remain professional under pressure.
• Motivated by achieving individual and team targets.
• Open to coaching, feedback, and continuous improvement.
• Able to adapt to changing processes, priorities and systems as needed.
• Strong organizational skills, including attention to detail and accurate notetaking.