Accounts Receivable Specialist II

About the role

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you're ready to take your seat at La-Z-Boy Incorporated.

Job Summary

This position is responsible for the application of cash receipts to the appropriate customer accounts, and daily/monthly balancing, oversees the maintenance of the customer master (system) data, functioning as a subject matter expert in the systems used. Takes action to troubleshoot, resolve deductions and chargebacks, and build and maintain the credit files working with the credit team to support the credit decision and action.

This position interacts with the dealer, credit and customer service teams, as well as the sales team to drive resolution. This position supports the Company's Residential, England, and Casegoods business units in a team environment.

KEY RESPONSIBILITIES (other duties as assigned)

• Records and reconciles lockbox and wire cash inflows daily to dealer' accounts to maintain the accuracy and collectability of the balance.
• Balances the A/R sub ledger (E1 or AS400) with the G/L and lockbox deposit reports.
• Processes incoming dealer credit applications and builds a credit file using credit reports (e.g. Dun & Bradstreet, FMCA, and Lyon) and trade references working with the Credit Manager and team. Complies with LZB records retention and digital file guidelines.
• Maintains customer master records for approx. 4300 active records, understanding the impacts of each customer master setting.
• Manages the department e-mail inboxes to provide responsive service, including credit references. Ensures dealer statements/dunning notices are transmitted on a timely basis. Troubleshoots e-mail, EDI, and fax issues.
• Researches and reconciles deductions, returns, and chargebacks, interacting with the dealer and other departments to drive resolution of issues (e.g. Customer Service, Transportation, or freight carrier).
• Communicates with dealers directly, or through the credit team, to resolve account issues and returns (RMAs).
• Prepares journal entries, check requests and related credit management reports, bad debt write-offs and recoveries in a backup capacity.
• Processes live checks received in Corporate Office per policy by logging, restrictively endorsing, and preparing deposits.
• Records authorized adjustments and write offs to a dealer's account and applies matching credits to deductions. Prepares reports of operational activities as needed.
• Maintains current documentation processes and suggests improvements and programs and technologies change.
• Communicates with IT and others to resolve process issues.
• Appropriately distribute incoming USPS mail from HQ mailroom, and distribute credit monitoring E-alerts from external reporting sources (i.e. DnB, Lyon, FMCA)
• Maximizes the automation of the function through tools such as auto cash and La-Z-Boy payment portals.
• Manages the department Records Retention program for terminated dealer files and new accounts.
• Cross-trains on other systems and portfolios to back up other department positions.
• Able to back up A/R Supervisor

Scope & Impact

This position supports the accurate flow of payments, information, and system maintenance of accounts to support the department and the company. The company's Residential, England, and Casegoods Trade Accounts Receivable balance for $140 million USD, on sales of over $1.0 Billion USD, to approximately 4,300 Dealers. This position will perform the cash application of customer payments and customer master maintenance. This position works with other departments including Sales, Comfort Care, Logistics, and IT.

Minimum Requirements

• High School Diploma with 2-4 years of relevant experience, or equivalent.
• Proficient in Microsoft Office Suite with advanced Excel proficiency
• Good written and verbal skills
• Strong attention to detail
• Up to 5% travel required

Preferred Requirements

• Associate Degree in Accounting, Finance, or related field
• Proficient in JD Edwards E1 and AS400 or other ERP.

Physical Demands/work Environment

Office environment/no specific or unusual physical or environmental demands.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

Weekly Hours: 40

Benefit offerings to employees and their families include

Medical, Vision, Dental and Basic Life Insurance, available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year, two weeks' prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.

If this role requires travel / driving in order to perform the key responsibilities outlined above, candidates must be able to meet the qualifications noted in the company's Driver Management Program to be considered for the role.