Administrative Assistant & Rental Coordinator

About the role

Job Title: Sales Admin/Rental Coordinator

Location: Salt Lake City, UT

Base Pay Range

$22.00 - $26.00 per hour

Be the Friendly Face That Helps Change Lives

At United Access, we believe mobility means freedom. Every day, we help individuals and families gain greater independence through wheelchair-accessible vehicles, mobility equipment, rentals, and adaptive solutions.

We're looking for a Sales Administrator / Rental Coordinator who enjoys helping people, thrives in a fast-paced environment, and takes pride in creating exceptional customer experiences. This role is perfect for someone who is organized, tech-savvy, compassionate, and passionate about making a positive impact.

When you join United Access, you're joining a team that genuinely cares about its customers and each other. We offer competitive pay, medical benefits, paid time off, a 401(k) with company match, and the opportunity to do meaningful work every day.

Bilingual candidates are encouraged to apply.

What Makes You a Great Fit?

You Put Customers First

• You enjoy helping people and creating a positive experience for everyone you interact with. Whether in person or over the phone, you listen carefully, communicate with empathy, and always look for ways to exceed expectations.

You're Organized and Detail-Oriented

• You enjoy managing multiple priorities and keeping things on track. Details matter to you, and you take pride in ensuring tasks are completed accurately and efficiently.

You're Comfortable with Technology

• You quickly learn new systems and enjoy using technology to stay organized. When faced with a challenge, you're resourceful and proactive in finding solutions.

You're a Team Player

• You enjoy supporting others and helping wherever needed. You work well with customers, sales teams, technicians, and leadership to achieve shared goals.

Key Responsibilities

Customer Service & Administrative Support

• Welcome customers and create a positive first impression
• Answer and manage incoming phone calls and customer inquiries
• Build and maintain strong customer relationships
• Maintain accurate customer records and account information
• Process paperwork, payments, invoices, and daily transactions
• Assist with cash handling, reconciliations, and record keeping

Rental Coordination

• Schedule and manage vehicle rentals
• Prepare rental agreements and collect payments
• Process rental returns and close rental transactions
• Assist with occasional rental vehicle deliveries
• Clean and prep the rental vans for rent.

Sales Support

• Support sales staff with administrative and customer-facing activities
• Assist customers with mobility equipment, scooter, and wheelchair lift inquiries
• Conduct customer follow-up and outreach activities
• Help drive a seamless customer experience throughout the sales process

Operations Support

• Process vehicle titles, registrations, warranties, and DMV-related documentation
• Register warranties for mobility equipment installations
• Manage customer files and documentation
• Support inventory tracking and ordering processes
• Assist with special projects and additional administrative duties as needed

Qualifications

Required

• High School Diploma or GED
• Valid driver's license
• 3+ years of customer service experience in a fast-paced environment
• Strong verbal and written communication skills
• Experience working with CRM systems and customer records
• Ability to manage multiple tasks and priorities simultaneously
• Strong attention to detail and organizational skills

Preferred

• Experience in a medical office, dealership, or service environment
• Microsoft Word and Excel proficiency
• Cash handling and accounting reconciliation experience
• Inventory management experience
• Bilingual skills

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Career Growth Opportunities
• Supportive Team Environment
• Meaningful, Mission-Driven Work