Administrative Associate II

About the role

• Agency
• Dept of Administration
• Division
• Administration
• Job Classification Title
• Administrative Associate II (S)
• Position Number
• 60013885
• Grade
• NC02

Description of Work

The North Carolina Division of Non-Public Education with the Department of Administration (NCDOA) is seeking a motivated, enthusiastic, and skilled Administrative Associate to assist the division director with administrative tasks, provide excellent customer service, office management, managing incoming calls, emails while monitoring the divisional virtual assistant.

Key Responsibilities

• Understanding and communicating Non-Public School statutes, policies and procedures.
• First responder to incoming telephone calls.
• Receive and respond to the General email inbox.
• Retrieve message on the general voicemail box.
• Maintain and monitor the DNPE Virtual Assistant.
• Enter accurate information/update data in the database.
• Receive and process all incoming and outgoing mail.
• Partner with the Administrative Specialist in sharing operational tasks.
• Assist the home school consultant as needed.
• All other tasks assigned by the division director.

Knowledge Skills and Abilities/Management Preferences

This posting will close at 11:59pm the night before the end date.

• *This is an anticipated vacancy*
• MAX SALARY FOR THIS POSITION: $41,789
• Recruitment Range: $31,200-$41,789

NOTE: "See Resume" is not acceptable to show work history.

• Demonstrated ability to spell and alphabetize accurately as well as compose grammatically correct written communications (email and letter).
• Demonstrated ability to use a variety of office equipment and process information using Microsoft office products (especially WORD, EXCEL, etc.)
• Demonstrated ability to handle a high volume of incoming phone calls of a customer service nature with professional phone manner, gather information through appropriate questioning and answer questions accurately or direct callers to appropriate resources or staff.
• Ability to apply evaluative skills and critical thinking to problem solve customer questions and complaints.
• Demonstrated ability to complete tasks requiring analysis and multi-step processes with accuracy without direct supervision.
• Ability to enter and search information in the Division of Non-Public Education database
• Demonstrated experience in understanding, interpreting and communicating legal statutes and/or regulations or procedures.
• Demonstrated skills and experience with maintaining websites.

Management Preferences

• Customer service experience answering phone in a professional and confidential manner.
• Experience understanding and communicating Non-Public School statutes, policies and procedures to constituents and the public on the phone is a plus.
• Organization skills, time management and urgency in completing tasks.

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Pay and benefits

We value our employees and offer a variety of competitive and family-friendly benefits including:

• 12 annual paid holidays
• Health Insurance and Supplemental Benefits including Dental and Vision.
• NC State Retirement Plan

Find tips on How to Apply and learn more about our agency here: Join Our Team | NC DOA

Please Submit Your Application On-line Using This Website

All applicants must complete and submit a state application for employment using the new Workday Online Job Application System for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered for qualifying credit.

Attached or incorporated resumes (including Text Resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. "See Resume" or "See Attachment" will NOT be accepted. Other attachments (except a DD-214 copy) will also be accepted but not used in screening for qualifying credit.

Applicants are required to scan and attach a copy of their DD-214 (Form 4) or discharge orders if they wish to obtain veterans preference. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status".

It is not necessary to contact the Human Resources Office to check the status of an application. If there are any questions about this posting, other than your application status, please contact the DOA Human Resources Office.

• CONTACT INFORMATION
• NC Department of Administration
• Human Resources Management Office
• Attn: Human Resources Specialist
• 325 N Salisbury Street
• Raleigh, NC 27699-1322